Outlook not applying rules automatically

[Stratman]

I've done the searches and tried the fixes without success.

Outlook v.14 (Office 2010 Pro Plus)

I have made some rules to automatically delete messages with words such as 'casino', 'bonus', '300%' in the subject or body. They worked fine until recently when the spam has started getting through again. If I run the rules manually the messages are deleted so the rules would seem to be intact, they're just not being run automatically.

Any suggestions as to what might have happened?

 

[John]

I'm not sure you will ever find out what happened.

You could try binning the rules and re-creating - or at least editing them, changing something and changing it back again and then applying them.

I've not seen weirdness with rules for a long time.

 

[hitenhirani]

Try:
File -> Manage Rules & Alerts
and then ensure there is a tick box next to the rule(s)
also check the order of rules and that 'Stop processing more rules' is not selected

 

[Stratman]

^^^^ Done all that. The rules were all selected and 'stop processing' wasn't.

 

[balge]

Exactly the reason I would never use Outlook again, it just keeps breaking...

Microsoft Fix it Solution Center: troubleshooting software issues

Tried these?

 

[Stratman]

I think I've found out what's going on, or at least how to get round it.

If I put all the words I want to reject (casino, bonus and the like) in one rule, even though it's allowed by the rule wizard it seems to confuse the system and it fails to apply the rule automatically. If I make a separate rule for each word it appears to work.

Thanks for the suggestions and help.