Outstanding Customer Service

Discussion in 'OT (OFF Topic) Forums' started by davidjpowell, Nov 14, 2012.

  1. davidjpowell

    davidjpowell Hardcore MB Enthusiast

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    Let's have a positive thread - we can do it!

    Bought the child a Cookie dog after Christmas. Here's a picture
    [​IMG]

    It was a favourite on the bed, so spent a lot of time switched off.

    A couple of weeks ago we discovered it would not turn on. Went to change the battery to discover one of the originals had leaked and destroyed the battery compartment.

    I emailed the Chief Operating Officer (naughty I know!), who passed it on to their customer services. They offered a refund initially, but in $.

    A quick ask for them to reconsider, and they manage to find one to replace the dog - rather than just saying no as would happen I suspect in the UK. All this has been done on trust - they've not asked for the original dog back,.

    As a result have a rather happy daughter tonight. Hambro toys:thumb:
     
  2. seven

    seven Hardcore MB Enthusiast

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    Good customer service indeed. They must be a very small company to provide such extraordinary service. A large company would surely not be able to do so(tongue in cheek).
     
  3. Dieselman

    Dieselman Banned

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    I wonder if the company is Hasbro Toys, not Hambro as I can't find them

    If it is Hasbro they are small. $4.2M turnover.

    Got it... :)


    [​IMG]




    A nice gesture from them.
     
    Last edited: Nov 14, 2012
  4. seven

    seven Hardcore MB Enthusiast

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    If 5800 employees and £4BN turnover is small then please enlighten me as to what a large company is?!
     
  5. Dieselman

    Dieselman Banned

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    Where are you getting $4Bn from? Their investor factsheet says $4.2M, which seems low for 5800 employees.
     
  6. seven

    seven Hardcore MB Enthusiast

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    My mistake,it's 4.3BN. I think you are mistaking 4,002 million for 4 million.
    Comes up on the first page of google.
     
  7. Beetnik

    Beetnik Hardcore MB Enthusiast

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    HSBC - rang them re a £6 charge incorrectly applied to our business account. They've refunded it - twice!
     
  8. Dieselman

    Dieselman Banned

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    Hmm.

    Their factsheet says "$4,285,589" (that's copy and paste)

    I can't see anything that says it has to be multiplied by 1000.
     
  9. Dieselman

    Dieselman Banned

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    FORD for example is $136 Bn, 164,000 employees.
     
  10. seven

    seven Hardcore MB Enthusiast

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    Specsavers is your friend!
    Right above the figure you have quoted it says: Thousands of dollars except per share data.
    Hth.
     
  11. Dieselman

    Dieselman Banned

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  12. seven

    seven Hardcore MB Enthusiast

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  13. Dieselman

    Dieselman Banned

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    I always accept apologies. :)
     
  14. seven

    seven Hardcore MB Enthusiast

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    So do I.:)!
     
  15. Dieselman

    Dieselman Banned

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    I don't recall making any cheap Specsavers jibes.
     
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  16. seven

    seven Hardcore MB Enthusiast

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    First line of op's post.
    Chalk this up on your 'threads I've ruined' board.
    Goodnight.
     
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  17. Paul/

    Paul/ Hardcore MB Enthusiast

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    Just snorted a mouthful of tea trying to avoid waking the rest of the house with my laughter.
     
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  18. bes1110

    bes1110 Hardcore MB Enthusiast

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  19. SPX

    SPX MB Club Veteran

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    At least you tried David. :wallbash:

    Either way, it was a good result. :thumb:

    And if you meant Hasbro, my searches show sales last year of $1.35bn.
     
    Last edited: Nov 15, 2012
  20. OP
    OP
    davidjpowell

    davidjpowell Hardcore MB Enthusiast

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    Yes I meant Hasbro.


    Is dieselman television in disguise! Will seems to be going the same way and picking an argument on any thread.
     
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