davidjpowell
MB Enthusiast
Let's have a positive thread - we can do it!
Bought the child a Cookie dog after Christmas. Here's a picture
It was a favourite on the bed, so spent a lot of time switched off.
A couple of weeks ago we discovered it would not turn on. Went to change the battery to discover one of the originals had leaked and destroyed the battery compartment.
I emailed the Chief Operating Officer (naughty I know!), who passed it on to their customer services. They offered a refund initially, but in $.
A quick ask for them to reconsider, and they manage to find one to replace the dog - rather than just saying no as would happen I suspect in the UK. All this has been done on trust - they've not asked for the original dog back,.
As a result have a rather happy daughter tonight. Hambro toys
Bought the child a Cookie dog after Christmas. Here's a picture
It was a favourite on the bed, so spent a lot of time switched off.
A couple of weeks ago we discovered it would not turn on. Went to change the battery to discover one of the originals had leaked and destroyed the battery compartment.
I emailed the Chief Operating Officer (naughty I know!), who passed it on to their customer services. They offered a refund initially, but in $.
A quick ask for them to reconsider, and they manage to find one to replace the dog - rather than just saying no as would happen I suspect in the UK. All this has been done on trust - they've not asked for the original dog back,.
As a result have a rather happy daughter tonight. Hambro toys