- Joined
- Aug 23, 2008
- Messages
- 2,456
- Location
- Southport
- Car
- Mine: BMW X4 2.0d M-Sport (Red) Hers: BMW X1 2.0d M-Sport (Black) Sorry about that...
IGLU cruises - here's a warning based on my experience.
IGLU claim to "have expert advice, best prices & exclusive cruise deals on the widest selection of cruises online.” and it was based upon these assurances that I placed a booking with them for TUI Discovery departing 15 January 2017. They told me that the price was £1722 and assured me that this was the lowest price available.
Immediately after booking this cruise, I visited the Thomson Cruises web site to look up further information about this cruise. Their web site was advertising a substantially lower price. I telephoned IGLU customer services line to give IGLU the opportunity of matching the price but the phone was not answered for over 25 minutes.
I have now booked the same cruise – with the same cabin grade, flight dates & times and board basis – direct with Thomson Cruises for the sum of £1568.93.
Clearly, IGLU's claim of “best prices” is a misleading claim and they have taken my booking after misrepresenting the competitiveness of their pricing - charging me an extra £153.
I have twice emailed IGLU without reply. I have drawn my own conclusions regarding their fairness and customer care, and shall certainly not be booking with them again.
The matter is now being pursued through the Small Claims Court.
IGLU claim to "have expert advice, best prices & exclusive cruise deals on the widest selection of cruises online.” and it was based upon these assurances that I placed a booking with them for TUI Discovery departing 15 January 2017. They told me that the price was £1722 and assured me that this was the lowest price available.
Immediately after booking this cruise, I visited the Thomson Cruises web site to look up further information about this cruise. Their web site was advertising a substantially lower price. I telephoned IGLU customer services line to give IGLU the opportunity of matching the price but the phone was not answered for over 25 minutes.
I have now booked the same cruise – with the same cabin grade, flight dates & times and board basis – direct with Thomson Cruises for the sum of £1568.93.
Clearly, IGLU's claim of “best prices” is a misleading claim and they have taken my booking after misrepresenting the competitiveness of their pricing - charging me an extra £153.
I have twice emailed IGLU without reply. I have drawn my own conclusions regarding their fairness and customer care, and shall certainly not be booking with them again.
The matter is now being pursued through the Small Claims Court.