Overcharged mobile operator bills

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MB Enthusiast
Mar 19, 2013
Near the forest
Jaguar XF Sportbrake 25t X260; Mini Cooper R50
This morning I was not lazy to check out my utility bills and mobile operator bill took my special attention.
For several months now it seemed to me that these bills are somehow too big and have figured out that my basic price plan was overcharged.
Luckily I keep all correspondence (texts and emails) with utility providers archived.
After 2 hours on the phone with customer service, sales and finally billing department I was able to prove them that they've been ripping me off. Apparently there was a mistake in their system and because of that my price plan was not as per our agreement.
I suggest you to check your agreements, texts/email confirmations of any offers or plan changes you accepted and agreed and actual bills, as it seemed to me after 2 hours talking to them that these kind of "mistakes" are not so random.
Not random, and always in their favour.

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