100% agree but if you are paying for a very specific option that is advertised in the brochures, but not available for that vehicle, is the dealer taking money from us legally or illegally?
HI Everyone, new to Mercedes and this forum so please forgive any faux pas, I have the same issue as frostjr100, got my new GLC 300 premium plus at the end of November 2020 and I am loving the car but the assisted parking does not operate, contacted MercedesMe, total waste of time it was about a week before they even acknowledged my Email, contacted Mercedes Grimsby where I bought it, they said "you definitely have it and it should work", they sent me pictures of screen I should be seeing and the message I should be getting (I don't get these) tried resetting the system which was a total pain but it came back the same. Was advised to take it to my local dealer ( Mercedes Edinburgh) they gave me a printout of the datacard which they get from your vin number, this had an item [ 8B8 Active Parking Assist reduction (UN R79) ], They said this is why the assisted parking does not work, contacted Grimsby again, they had never heard of this, this was on the 31st of December, I am still waiting to hear back from them. One of the main reasons I went for the car was this facility as I am a lazy bugger when parking, but disregarding that I paid for this facility so it should work. Any update from others on this issue would be great as I may also pursue some compensation if it comes to that.
This is interesting markjay. Can you say where it is from, please? I wonder if the problem MB perceive with Active Park Assist is that they cannot classify as a category A system because the speed is not limited to 10kph.And this:
Just a wee update, had an email from Mercedes UK customer services which says that my vehicle does not have assisted parking, no mention of UN resolutions or anything of that ilk, my reply was that I was sold a car with assisted parking (as per the order form which I offered to send them) so should I be approaching UK Trading Standards or The Motor Ombudsman. Not holding out much hope for a good outcome but you have to try. I am also wondering what will happen when I want to sell or trade the car and I say "Oh that button, its just ornamental".
Have sent a complaint to The Motor Ombudsman. Will update what happens.Just a wee update, had an email from Mercedes UK customer services which says that my vehicle does not have assisted parking, no mention of UN resolutions or anything of that ilk, my reply was that I was sold a car with assisted parking (as per the order form which I offered to send them) so should I be approaching UK Trading Standards or The Motor Ombudsman. Not holding out much hope for a good outcome but you have to try. I am also wondering what will happen when I want to sell or trade the car and I say "Oh that button, its just ornamental".
The OP is complaining about the deletion of parking assist, which was never part of the Driving Assistance package, although I believe that the active lane change assist (which was) is also now deleted. In addition, the brochure you have linked to was for Dec 2019 production and I believe will now be superseded.
I expect there is little chance of MB offering any further explanation, and it wouldn't help you anyway, but it would be interesting to know what specifically has caused them to disable the feature. Reading the EU regulation, there is nothing obvious. Other manufacturers seem to be coping and, according to the reply you have received, it does not apply to all MB vehicles. The only thing I can see in the regulation is the need to provide a safety case. If that is the problem, one wonders where they stand in relation to the many vehicles which still have the system enabled.
2020 brouchure also refers to Active Parking Package...... see page 12 and 34 in the attached. So I must maintain my confused.com membership
You are correct, so perhaps the feature is still available on the E class. However, the OP is complaining about his GLC. If you look at the equivalent GLC brochure, it makes no reference to Active Parking Assist, only Parking Assist : "Parking Assist with PARKTRONIC – visual and audible warning of detected obstacles based on distance and position and on detecting crossing traffic when reversing out of a parking space. System is able to briefly limit the moving-off speed when an obstacle is detected in the direction of travel". There is then either the 360 or reversing camera, depending on trim level. Clearly, the 360 camera provides assistance but your emboldened text is not really relevant. The OP is complaining about the deletion of the Active bit, which would search for and automatically manoeuvre the vehicle in to and out of parking spaces.
