Under no circumstances ever deal with this company, their incompetence knows no bounds, their service is simply appalling. We have had to stop our direct debit as they simply withdrew random amounts of money at random times during the month for no reason. I had to threaten court action to obtain a refund as they simply refuse to recognise the Direct Debit Guarantee scheme operated by the banks of which they are a member. It took 6 months and in excess of 25 calls to them to get the account set up correctly how they had sold it to us. This month they decided to no longer send out paper bills, they issue ebills...except they don't send them to the email address you use they send them to a username account which I'm yet to get an explanation of how to access. The service is a joke, the internet throttled to 300kbps, the only way to contact them is via a premium rate 0871 number then talk to Manilla..... I've had enough, I called in yesterday to request a MAC code - which takes up to 5 working days......our phone was cut off this morning less than 12 hours after the code request which has yet to be supplied. The incompetence of Pipex is astronomical, how they are still in business is a miracle! I'm considering Virgin Media...any horror stories about them?