Pipex

Discussion in 'OT (OFF Topic) Forums' started by Mudster, Nov 15, 2008.

  1. Mudster

    Mudster Hardcore MB Enthusiast

    Messages:
    2,509
    Joined:
    Sep 4, 2006
    Location:
    Surrey
    Car:
    2008 A150 SE Classic, 2007 Saab 9-3 Sportwagon
    Under no circumstances ever deal with this company, their incompetence knows no bounds, their service is simply appalling.

    We have had to stop our direct debit as they simply withdrew random amounts of money at random times during the month for no reason.

    I had to threaten court action to obtain a refund as they simply refuse to recognise the Direct Debit Guarantee scheme operated by the banks of which they are a member.

    It took 6 months and in excess of 25 calls to them to get the account set up correctly how they had sold it to us.

    This month they decided to no longer send out paper bills, they issue ebills...except they don't send them to the email address you use they send them to a username account which I'm yet to get an explanation of how to access.

    The service is a joke, the internet throttled to 300kbps, the only way to contact them is via a premium rate 0871 number then talk to Manilla.....

    I've had enough, I called in yesterday to request a MAC code - which takes up to 5 working days......our phone was cut off this morning less than 12 hours after the code request which has yet to be supplied.

    The incompetence of Pipex is astronomical, how they are still in business is a miracle!

    I'm considering Virgin Media...any horror stories about them?
     
  2. Dieselman

    Dieselman Banned

    Messages:
    34,206
    Joined:
    Jul 13, 2003
    Car:
    Peugeot 403 Convertible
    Not the cheapest but their packages do what they say and broadband runs at full speed.
     
  3. OP
    OP
    Mudster

    Mudster Hardcore MB Enthusiast

    Messages:
    2,509
    Joined:
    Sep 4, 2006
    Location:
    Surrey
    Car:
    2008 A150 SE Classic, 2007 Saab 9-3 Sportwagon
    I'm less concerned about the deal, more concerned about quality (within reason of course).

    When Pipex asked me what I'd like to stay I explained if they offered me the service I'm currently getting for free I'd still want to move...

    So far I've only heard good things about Virgin and as we're in a non cable area we can only take phone and broadband and have to stick with Sky for TV.
     
  4. flango

    flango MB Club Veteran

    Messages:
    10,992
    Joined:
    Jun 10, 2008
    Location:
    Gods own county
    Car:
    Mercedes SLK R171
    I have heard some real horror stories about PIPEX and your post makes me glad I went no where near them. I'm on Sky on a 8 meg connection never had any issues 100% reliable although a couple of pals are on Virgin media and again 100% reliable but not the cheapest. I got my deal from Sky as part of a TV Multiroom, phone, Internet package. Pay £57 per month for full Sky (every channel) in 3 rooms, Phone including unlimited free calls to UK landline numbers day or night and an 8 meg broadband connection. I had to negotiate hard but they did the deal in the end, Just a thought if you can get Sky in your area. I also have friends with lesser packages with Sky inc BB which you can get for £17.99 / month
     
  5. kwakdonut

    kwakdonut Hardcore MB Enthusiast

    Messages:
    2,744
    Joined:
    Jul 22, 2006
    Location:
    Highworth, Wiltshire
    Car:
    Frod Mundano TDCi, Kawasaki z650
    I have been with Sky since last year and suprisingly, have found them to be trouble free and very helpful when needed!! This is probably flukey and a one off though.....lol

    Nice fast, reliable broadband (have just done a speed test and am getting 5Mb on a Saturday lunchtime!!!)
     
  6. flango

    flango MB Club Veteran

    Messages:
    10,992
    Joined:
    Jun 10, 2008
    Location:
    Gods own county
    Car:
    Mercedes SLK R171

    My experience too, speed and reliability have been brilliant, no complaints from me :bannana:
     
  7. Sp!ke

    Sp!ke Administrator Staff Member

    Messages:
    12,234
    Joined:
    Jun 2, 2002
    Location:
    West London
    Car:
    SL500 & The Fart Car
    I dont think you'll have an entirely satisfactory experience from Virgin either... amd you'll be tied in because there's no competition and you'll no longer have a BT line.
     
  8. HughJarse

    HughJarse Hardcore MB Enthusiast

    Messages:
    1,035
    Joined:
    Sep 13, 2006
    Location:
    North East
    Car:
    c250
    I moved from pipex to sky for exact same reason. Been here 2 years and never had problem.
     
  9. Dryce

    Dryce MB Club Veteran

    Messages:
    6,700
    Joined:
    May 17, 2006
    Car:
    ..
    This so-called direct debit "guaratee" is worthless.

    DDs are fine when everything works but it just takes one to go wrong and it's like stopping a juggernaut to unwind the ensuing mess.
     
  10. Shude

    Shude MB Club Veteran

    Messages:
    13,915
    Joined:
    Jun 1, 2002
    Location:
    Cheshire
    Car:
    CLK55 AMG
    It's a shame that Pipex have this side of their business screwed up as they were one of the last of the old-school, traditional ISPs and the first in the UK.
     
  11. rf065

    rf065 Hardcore MB Enthusiast

    Messages:
    3,636
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    SLC300 - C250d Estate 4 Matic & Z900rs
    I moved to Sky & have found them to be excellent, you can check your bill etc on line & make any changes your package, usually within half an hour.

    Virgin media have some real horror stories in the press & TV, when it goes wrong.

    TV expert tip for top broadband services last week was Zen for a month to month contract, Sky for normal broadband and 02 came third, but only if you are an existing customer, otherwise the cost is higher.


    Russ
     
  12. fuzzer

    fuzzer MB Club Veteran

    Messages:
    7,939
    Joined:
    Jun 1, 2002
    Location:
    Glasgow
    Car:
    F25 X3 20d SE
    ive got virgin media and found them to be alright.

    Ive had a Virgin.net account since 1996 before they were bought over by NTL and i can say as long as you get the callcentre in wales you are fine. I Make a point of hanging up on the asian based callcentre in order to get through to wales. It works on a round robin and you eventually get them .

    Branson only has a small share ... somewhere around 5% so its just NTL with a fancy name above the door.
     
  13. mw2510

    mw2510 Active Member

    Messages:
    72
    Joined:
    Jul 26, 2007
    Location:
    w. sussex
    Car:
    1996
    if you don't have cable and have to use the phone line i would not recommend virgin from my experience. they were ok until about a year or so ago then there service became terrible especially slow speeds and customer service.



    mark.:)
     
  14. recycled

    recycled Hardcore MB Enthusiast

    Messages:
    4,278
    Joined:
    Feb 26, 2007
    never had a problem with sky too.
    I tend to associate virgin anything, with trains so i stay clear.
     
  15. OP
    OP
    Mudster

    Mudster Hardcore MB Enthusiast

    Messages:
    2,509
    Joined:
    Sep 4, 2006
    Location:
    Surrey
    Car:
    2008 A150 SE Classic, 2007 Saab 9-3 Sportwagon
    We don't get cable, so that rules out a lot of options fo us.

    Sky we can only get "Sky connect" @ £17 a month minimum broadband only i.e not the decent service.

    So Virgin is effectively NTL? Well that rules it out if we haven't got cable....

    Looks like it's BT then for the internet....I've not had problems with them at work or all the years I had them at my other home....

    Unless anyone else has any other ideas?
     
  16. nickcc101

    nickcc101 Hardcore MB Enthusiast

    Messages:
    355
    Joined:
    Aug 4, 2007
    Location:
    Helston Cornwall
    Car:
    2001 S203 C180 auto estate (sold)
    Been with BT total broadband for a couple of years without any problems. When i thought to change to SKY BT dropped the monthly charge from £26.99 down to £19.99 with free weekend and evening calls. It pays to haggle if you can.
     
  17. rf065

    rf065 Hardcore MB Enthusiast

    Messages:
    3,636
    Joined:
    Jun 8, 2007
    Location:
    Grossbritannien
    Car:
    SLC300 - C250d Estate 4 Matic & Z900rs
    I think Sky charge £17 a month for the TV service with free broadband up to 2MB. If you want to upgrade the broadband to 8MB or 16MB it costs an extra £5 and £10.

    I moved from BT to Sky & pay £8 a month less, but get hundreds of TV channels that I never had before. Plus, I've found Sky customer service to be far superior to BT.

    Russ
     
  18. nickcc101

    nickcc101 Hardcore MB Enthusiast

    Messages:
    355
    Joined:
    Aug 4, 2007
    Location:
    Helston Cornwall
    Car:
    2001 S203 C180 auto estate (sold)
    Tried for free Sky broadband, as per tv advert, but not in my area. Sky wanted £17.99 per month for broadband plus Sky + charge.
     
  19. OP
    OP
    Mudster

    Mudster Hardcore MB Enthusiast

    Messages:
    2,509
    Joined:
    Sep 4, 2006
    Location:
    Surrey
    Car:
    2008 A150 SE Classic, 2007 Saab 9-3 Sportwagon
    Same problem I have, to give us any service at all we were up over £50 a month before any premium channels were added.

    I think our lack of cable makes us a BT customer (I've never really had major issues with them over the years like all these other package companies).
     
  20. HughJarse

    HughJarse Hardcore MB Enthusiast

    Messages:
    1,035
    Joined:
    Sep 13, 2006
    Location:
    North East
    Car:
    c250
Tags:

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.