poor dronfields experience

Discussion in 'Mercedes specialists across the UK' started by Menz-Benz, Oct 4, 2011.

  1. Menz-Benz

    Menz-Benz Active Member

    Messages:
    77
    Joined:
    Jun 3, 2011
    Location:
    Stoke-on-Trent
    Car:
    2000, W202 c250 td sport & a 2003 313cdi sprinter
    The story goes as follows, I enquire by phone for the price and availibilty on a pair of wings for a w202,
    The reply was yes sir we have loads that will be £25 each plus vat, i asked is there any rust or dents on them as i want mint ones? they will be minters sir was the reply.
    I asked how much is postage 15 pounds was the reply, ok thats fine was my responce, so i asked are they allready removed from the car? yes they are was the reply. so i said thank you leave it with me.

    Then i thought sod it ill collect them incase of damage when they get posted, 70 miles later im at their premises, go to the desk and say blah blah i rang earlier etc,

    ok ill take a look he says "he fafs around on the computer" sorry but we dont have any removed, but theres a few cars in the yard do you want to come out and choose some?
    yeah ok then and off we go, well there was at least 8 pairs in but they were all scrap, they were either rotten, dented or had scrapes on then.

    so you can imagine im not feeling happy by this stage, i told the lad i rang earlier ans was offered a pair of minters, who did you speak to he said? I aint got a clue mate just a bloke, oh right ok was his reply so he went back in the office and made some enquiries.

    He returned a few mins later to say i don't know you've spoken to but we sell new ones for £45 plus vat,
    I dont want new pattern ones mate ive more chance of getting a corsa wint to fit and i can buy those where i live, not drive 70 miles to here and get them , i wanted some good second hand original ones.

    Oh im sorry mate we cant help you then,
    charming so ive just drove all this way for nothing then?
    it looks like it yes was his reply.

    Well i will not using them again thats for sure.
     
  2. SPX

    SPX MB Club Veteran

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    You should have known they were lying when they said they had W202s parts without rust.
     
    8 people like this.
  3. squibnocket

    squibnocket New Member

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    Aug 22, 2011
    Location:
    North wales
    Car:
    w124 diesel
    Seems to me this is how businesses operate today,Tell you what you want to hear, and come up with something far more inferior,Send them a recording of your phone conversation, and a bill for your fuel
     
  4. DSM10000

    DSM10000 MB Club Veteran

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    I bought one item from them, very gruff on the 'phone but it arrived well packed, I have also sent them two emails to different addresses and had no reply.
     
  5. WDB124066

    WDB124066 MB Club Veteran

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    ....and your time.
     
  6. neilrr

    neilrr MB Club Veteran

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    Various.
    Always get the name of the person to whom you are speaking. If you ask it up front it puts them on notice that you know who they are & they will behave better.
     
  7. WG M-B

    WG M-B Auhorised Forum Sponsor Authorised Forum Sponsor

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    I have totally given up using them myself. They hardly ever send the correct parts, and if they do the parts are usually faulty. I had three second hand diffs for a 202 once. Every one whining like mad because the case hardening had gone off the pinion and crown wheel. Quick to take your money but very reluctant to give it back.
    And the customer service is absolutely terrible!!!!!
     
  8. LTD

    LTD MB Club Veteran

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    Yep, one of THOSE !!!
    You do know that they get a lot of their cars via Insurance Company write-offs ?
     
  9. horgantrevor

    horgantrevor Hardcore MB Enthusiast

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    not the first story like this
     
  10. ACID@MSL

    ACID@MSL Authorised Forum Sponsor Authorised Forum Sponsor

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    intresting ............................................................ !
     
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  11. KillerHERTZ

    KillerHERTZ Administrator Staff Member

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    Ive had both good and bad experiences with them in the past.

    Set of facelift rear clusters absolutely coated in some type of oil, and I mean coated they were dripping wet!

    Ive also bought a heater control unit, once it arrive it was cracked in half, they send a new one asap and I had it the very next day.

    Not sticking up for them, but id imagine its impossible to get a decent 2nd hand rust free set of wings in this country!
     
  12. NW_Merc

    NW_Merc Banned

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    Car:
    1994 Mercedes C180 classic
    Do you still need a pair of wings? I have a pair of W202 ones, minimal rust near the lip, genuine OEM wings though.
     
  13. OP
    OP
    Menz-Benz

    Menz-Benz Active Member

    Messages:
    77
    Joined:
    Jun 3, 2011
    Location:
    Stoke-on-Trent
    Car:
    2000, W202 c250 td sport & a 2003 313cdi sprinter
    Yes mate im still after some, as long as the rust IS minimal im fine with it and as long as there is no big dents in them. where abouts in merseyside are you?

    In fairness there are w202's with rust free wings out there just not a lot of them.
    i should have asked for person's name when i rang them i know next time, but they shouldnt lie to me either, im glad i didn't get them posted as it would have been fun getting a refund off them.
     
  14. NW_Merc

    NW_Merc Banned

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    Over here, sometimes over there
    Car:
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    The rust is only along the edge/lip of the wing. I am near st. helens. The wings are in black so I dont know if you will need to repaint them or can fit them as is. Let me know if you want them. There are no dents in the wings.
     
  15. OP
    OP
    Menz-Benz

    Menz-Benz Active Member

    Messages:
    77
    Joined:
    Jun 3, 2011
    Location:
    Stoke-on-Trent
    Car:
    2000, W202 c250 td sport & a 2003 313cdi sprinter
    yes im intreseted, how much are they?
     
  16. NW_Merc

    NW_Merc Banned

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    1994 Mercedes C180 classic
    £30 each
     
  17. dulayj

    dulayj Hardcore MB Enthusiast

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    Thanks for the warning!
     
  18. ss201

    ss201 Hardcore MB Enthusiast

    Messages:
    833
    Joined:
    Aug 29, 2009
    Location:
    Near Lancaster UK
    Car:
    190E 2.6 Sportline, W203 320 CDi SE Estate
    I got a s/h w201 auto gearbox from Dronsfields. The gear lever mechanism was bent to blazes - it had been yanked out of the donor car and damaged in the process. After much head scratching and consultation with a reputable gearbox specialist my indie was fortunately able to remove the gear lever mech from the old gearbox and swap them over. Otherwise it would have been scrap. I'm afraid my own experience of using Dronsfields has made me very wary of using them again.
     
    1 person likes this.
  19. OP
    OP
    Menz-Benz

    Menz-Benz Active Member

    Messages:
    77
    Joined:
    Jun 3, 2011
    Location:
    Stoke-on-Trent
    Car:
    2000, W202 c250 td sport & a 2003 313cdi sprinter
    Ill take them, can i collect then saturday?
     
  20. CKLclive

    CKLclive Banned

    Messages:
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    Nov 5, 2008
    Car:
    CLK 430
    Same old story had nothing but lies and miss described parts from them
    and would not buy from them ever !
     

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