I hope this is the correct forum to post this on - if not then I apologise and hope that the admins can move it to the correct sub-forum.
Background
My 74 yr old Dad owns an E Class (his P&J) that developed an AC issue that couldn't be resolved by his local trustworthy car mechanic so he decided to take it to an Indy / specialist that features on many of these forums (name redacted due to legal reasons).
Car is a 2004 E Class that is probably worth 1.5K-2K provided in full working condition - which without the AC it would not be.
Summary
This Indy charged him over 2.6K to "fix" the issue
This is far more than the car is worth, at no point did they inform my dad that the costs would be such numbers. Worse still - the AC is not working correctly as it doesn't heat unless the CC is put to MAX - which is ridiculous especially with the colder weather. The car would heat properly prior to dropping it off to the Indy.
Worst bit
Zero customer service from the indy, they have not been helpful at all, giving my 74 yr old dad a run around. now not even answering his phone calls or emails anymore - despite an official legal letter sent to them a few weeks back to put the situation right.
He is now seeking further legal advice and in the process of taking the Indy to court.
Open to suggestions and contact from fellow members that can offer some helpful advice in such situations.
Thanks
Background
My 74 yr old Dad owns an E Class (his P&J) that developed an AC issue that couldn't be resolved by his local trustworthy car mechanic so he decided to take it to an Indy / specialist that features on many of these forums (name redacted due to legal reasons).
Car is a 2004 E Class that is probably worth 1.5K-2K provided in full working condition - which without the AC it would not be.
Summary
This Indy charged him over 2.6K to "fix" the issue
This is far more than the car is worth, at no point did they inform my dad that the costs would be such numbers. Worse still - the AC is not working correctly as it doesn't heat unless the CC is put to MAX - which is ridiculous especially with the colder weather. The car would heat properly prior to dropping it off to the Indy.
Worst bit
Zero customer service from the indy, they have not been helpful at all, giving my 74 yr old dad a run around. now not even answering his phone calls or emails anymore - despite an official legal letter sent to them a few weeks back to put the situation right.
He is now seeking further legal advice and in the process of taking the Indy to court.
Open to suggestions and contact from fellow members that can offer some helpful advice in such situations.
Thanks