So we noticed a funny noise from the exhaust on starting our 2019 B200, the exhaust sounded like an outboard motor for the first few minutes, once star it didn’t do it again until started fresh the next day.
So we booked it in with Mercedes Cambridge, on arrival we went straight to the service dept, an a young service adviser, first negative was a very curt attitude, did you check in with reception, no did know we didn’t know we had to, he didn’t leave us feeling valued, got the courtesy car, a GLC with 400 miles on it, a nice gesture would have been to be asked if there was anything we needed to know about the car, or perhaps asked if we needed sat nav as we have since been told none of there courtesy cars have it activated.
We got home an my wife noticed it had 1200 miles on it, instead of the 400 mile the insurance form said, it was at this point we realised why the difference in mileage, we had been given the wrong car. A phone call from themanager assured us the insurance had been sorted.
By midday no phone call from them so we rang them, only to be told by the same service adviser they have the camera for the car, we pointed out it wasn’t in for a camera and after checking the reg number we were told apparently they are short staffed, so although they had started it and noticed a noise they had not managed to get it on a ramp yet. By late afternoon still no call so we phoned them again, ah we can’t find the noise now, we pointed out that’s because it only does when started from cold!, as we told you and why we left the car with you overnight.
We thought by purchasing a Mercedes we we getting a premium product and premium service albeit at a premium price, oh well 1 out 3 is not bad, just a shame it’s the last one.
So we booked it in with Mercedes Cambridge, on arrival we went straight to the service dept, an a young service adviser, first negative was a very curt attitude, did you check in with reception, no did know we didn’t know we had to, he didn’t leave us feeling valued, got the courtesy car, a GLC with 400 miles on it, a nice gesture would have been to be asked if there was anything we needed to know about the car, or perhaps asked if we needed sat nav as we have since been told none of there courtesy cars have it activated.
We got home an my wife noticed it had 1200 miles on it, instead of the 400 mile the insurance form said, it was at this point we realised why the difference in mileage, we had been given the wrong car. A phone call from themanager assured us the insurance had been sorted.
By midday no phone call from them so we rang them, only to be told by the same service adviser they have the camera for the car, we pointed out it wasn’t in for a camera and after checking the reg number we were told apparently they are short staffed, so although they had started it and noticed a noise they had not managed to get it on a ramp yet. By late afternoon still no call so we phoned them again, ah we can’t find the noise now, we pointed out that’s because it only does when started from cold!, as we told you and why we left the car with you overnight.
We thought by purchasing a Mercedes we we getting a premium product and premium service albeit at a premium price, oh well 1 out 3 is not bad, just a shame it’s the last one.