I bought my GLC at the start of November. I'm getting fed up with being reminded how important the post sales survey is. My salesman has mentioned it twice. The head office for the dealer phoned me and told me about it. I've had TWO letters from head office, just full of the usual platitudes ("hope you are really pleased with your new...."), but the point of both was clearly to again remind me that if I can't tick"would definitely recommend" to the appropriate question, to contact them so they can resolve the reason. So it gets to the stage that I've come to conclude that the great follow up I've had from the salesman, and him taking some of my initial concerns seriously, and "keeping in touch" type emails (I just got a merry christmas email from the salesman) isn't because they have a genuine inherent desire to, you know, do their job right, but it's simple about that one damn tick box, and once they think it's been ticked, it'll all change. Funny enough, I actually completed the survey about 10 days ago (but got a letter from the dealer yesterday about it again !). So, is that tick box THAT important ? One gets the feeling the dealers entire new sales operation hinges on it, isn't putting all the emphasis on the survey, and not, you know, in actually giving great service, doing things ass about face ?