Ade B
MB Enthusiast
We had a powercut which affected 1/2 our street a couple of nights ago, we reported it and it was fixed within a couple of hours..
This morning, again no power - it was reported at 7am, so far no engineer has even been to assess the issue, various edf ladies have been very apologetic and blamed the number of reported faults due to the weather.. the last one gave me the customer relations number although she seemed to think they wouldn't do anything until service had been restored..
My question is.
a. what is a reasonable time for a fault to be assessed and repaired.
b. have I any recourse other than moaning on here.
There are some 125 properties affected, Mrs B is at home with Junior B under the duvet watching the temperature drop having waited in most of the day for our bathroom fittings to turn up.. - currently 15 degrees C..
I've arranged for us to stay with friends tonight.. Only in England..
Ade
This morning, again no power - it was reported at 7am, so far no engineer has even been to assess the issue, various edf ladies have been very apologetic and blamed the number of reported faults due to the weather.. the last one gave me the customer relations number although she seemed to think they wouldn't do anything until service had been restored..
My question is.
a. what is a reasonable time for a fault to be assessed and repaired.
b. have I any recourse other than moaning on here.
There are some 125 properties affected, Mrs B is at home with Junior B under the duvet watching the temperature drop having waited in most of the day for our bathroom fittings to turn up.. - currently 15 degrees C..
I've arranged for us to stay with friends tonight.. Only in England..
Ade