Private medical care - who to complain to?

Discussion in 'OT (OFF Topic) Forums' started by Bobby Dazzler, Jun 15, 2010.

  1. Bobby Dazzler

    Bobby Dazzler MB Club Veteran

    Messages:
    15,292
    Joined:
    Jan 21, 2005
    Location:
    Mittel England
    Car:
    ML AMG-line Black Series
    Baby D is 18 months old now and since Christmas has been suffering with some reciurring health problems, which have worsened since March. He's not been sleeping well as a result and last week in particular it was pretty bad - Mrs D and I quite literally barely slept.

    We have private healthcare and so with a referral from the GP we made an appointment to see a specialist and the appointment was this morning. Normally I'd always be there for hospital appointments of any kind, but couldn't make it today.

    Without going into details, the appointment was for my son, but unfortunately the specialist made a number of inappropriate comments about Mrs D that her feel very uncomfortable, so much so that she told him that he was being inappropriate (it must have been bad for her to say somthing).

    We're doing nothing immediately, but the big question is what do we do next?

    Who is the right person or organisation we should complain to regarding his inappropriate comments? The specialist himself, the (private) hospital, the private healthcare provider, our GP, or someone else?

    All thoughts welcomed.
     
  2. Sp!ke

    Sp!ke Administrator Staff Member

    Messages:
    12,234
    Joined:
    Jun 2, 2002
    Location:
    West London
    Car:
    SL500 & The Fart Car
    Define inappropriate in this instance?
     
  3. markjay

    markjay MB Club Veteran

    Messages:
    22,089
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    Last edited: Jun 15, 2010
    1 person likes this.
  4. NormanC

    NormanC Hardcore MB Enthusiast

    Messages:
    354
    Joined:
    Aug 4, 2009
    Location:
    Worcestershire
    Car:
    A207 E350 CGI
    I reckon the hospital to start and then, perhaps, the GMC.

    Do it quickly or it'll seem unimportant to them!!
     
  5. A-AvantGarde

    A-AvantGarde Hardcore MB Enthusiast

    Messages:
    4,638
    Joined:
    Nov 11, 2003
    Location:
    South Bucks
    Car:
    2016 BMW F86 X6 M, 2016 BMW F30 320d, 2001 Mercedes C320 Elegance
    Sorry to hear this.

    In the first instance, I would suggest taking it up with your Private Medical Insurance (PMI) provider. As it is a Private appointment the Hospital typically has little to do with the appointment other than providing the facilities for the consultation. The Doctor is 'contracted' to the PMI provider.

    I would also copy in your GP on any complaint letter that you may write.

    Depending upon how inappropriate it is I would also consider notifying the GMC and the NHS Trust that employs him / her.

    My wife recently had an issue with a consultation with a consultant. Unfortunately like yourself, I wasn't able to attend the appointment. As her appointment was under the NHS at an NHS hospital it was a simple matter of writing to the Chief Executive of the Hospital, cc'ing the Medical Director and our GP.

    Hope this helps...
     
    1 person likes this.
  6. Soltan

    Soltan Hardcore MB Enthusiast

    Messages:
    276
    Joined:
    Dec 3, 2007
    Location:
    Birmingham
    Car:
    E320 CDI Estate
    Sorry to hear about your son, hopefully he will get better as he gets older and stronger. My eldest (5 years old now) was in and out of hospital for the first couple of years, not what you'd call a healthy baby. Took a long time to work out he was alergic to milk :doh:

    We’ve seen several doctors, consultants, pediatricians etc. and one thing I've found across the board is that if they deal with my wife initially they are always dismissive (the only exception was an American locum). When I go in with her they change their tune completely (act professional, use their own vocabulary, make a point of asking questions, get them to define terms if I think they are using jargon, etc.).

    You can’t always get a child to reproduce symptoms on demand, yet only once have I ever heard a doctor say “you know your child better than me and you wouldn’t have brought him here if there wasn’t something wrong”.

    Back to your post, A-AvantGarde is spot on, with a private consult they are effectively hiring the hospitals facilities, but bear in mind they are a resident doctor there too. Who to complain to depends on how serious you believe the matter to be. Your Private Medical company is top of the list. Any complaint made to the GMC is taken very seriously, it certainly puts the fear of the Lord into doctors. But if complaining to the GMC I would recommend following the PMI or hospital complaint procedures first.
     
    1 person likes this.
  7. OP
    OP
    Bobby Dazzler

    Bobby Dazzler MB Club Veteran

    Messages:
    15,292
    Joined:
    Jan 21, 2005
    Location:
    Mittel England
    Car:
    ML AMG-line Black Series
    Thanks for your comments and thoughts regarding Baby D.

    I'm reluctatnt to go into the details, but it's not a matter for the Police if I can say it that way.

    I'll call the healthcare provider and seek their advice.
     
  8. IanA2

    IanA2 Hardcore MB Enthusiast

    Messages:
    4,535
    Joined:
    Sep 17, 2003
    Location:
    East Mids
    Car:
    SL60 AMG, GES300, Lexus GS 430
    It really depends what he did/said. If it is an issue that relates to his fitness to practice, then without doubt the GMC. A private hospital will do little, their only sanction is to withdraw admitting rights. It is unlikely that his NHS employer would get involved unless it was a matter that affected his fitness to practice ergo....GMC.
     
    1 person likes this.
  9. Mudster

    Mudster Hardcore MB Enthusiast

    Messages:
    2,509
    Joined:
    Sep 4, 2006
    Location:
    Surrey
    Car:
    2008 A150 SE Classic, 2007 Saab 9-3 Sportwagon
    The General Medical council or British Medical Association is your first port of call, the PMI provider will be guided only by the GMC or BMA.
     
    1 person likes this.
  10. Rory

    Rory MB Club Veteran

    Messages:
    7,232
    Joined:
    Mar 12, 2005
    Location:
    Cheshire, UK
    Car:
    C270CDi Estate (late 2004 facelift model)
    Maybe it's a Private Hospital thing? My wife was seeing a Gynecologist privately and was quite surprised when he greeted her (in the open waiting room) with a hug and kiss on the cheek.
     
  11. IanA2

    IanA2 Hardcore MB Enthusiast

    Messages:
    4,535
    Joined:
    Sep 17, 2003
    Location:
    East Mids
    Car:
    SL60 AMG, GES300, Lexus GS 430
    Absolutely no point going to the BMA. It's a trade union.
     
  12. ringway

    ringway MB Club Veteran

    Messages:
    6,340
    Joined:
    Nov 29, 2008
    Location:
    In a World of My Own.
    Car:
    Audi A6 Avant 3.0 Bi TDI - A Fantastic Car! Range Rover Supercharged - Lovely! Also R32 & S4.
    Sorry to hear all of this Rob.

    I hope baby D gets better.


    I'd make an appointment with your GP and (in confidence) reveal all that was said. I'm sure your GP (having made the referral) would be mortified to hear what has happened and would surely be on your side.

    Best of luck.
     
    1 person likes this.
  13. markjay

    markjay MB Club Veteran

    Messages:
    22,089
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    While fully supporting your case with the consultant... most important thing is that baby D makes a full and speedy recovery. Best wishes to you all.
     
    1 person likes this.
  14. A-AvantGarde

    A-AvantGarde Hardcore MB Enthusiast

    Messages:
    4,638
    Joined:
    Nov 11, 2003
    Location:
    South Bucks
    Car:
    2016 BMW F86 X6 M, 2016 BMW F30 320d, 2001 Mercedes C320 Elegance
    That's what we did in my wife's case and I went with her. My parents also being doctors helped us in this situation as we had a great sounding board. When my wife relayed what happened in her consultation they were shocked.

    Hope you get the resolution / closure that you want.
     
  15. Maxi4

    Maxi4 Hardcore MB Enthusiast

    Messages:
    114
    Joined:
    Apr 4, 2008
    Car:
    Not an MB right now :(
    Sorry to hear about baby D. Hope he gets well soon. As a parent, I know how worrying these can be.
    I would go with talking to the GP first as well. And do this ASAP.

    Best regards
    Pete
     
    1 person likes this.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.