Problems with my C class

Abzo

New Member
Joined
Nov 15, 2020
Messages
13
Location
East London
Car
Mercedes W205
I bought an approved used C class from the Mercedes main dealers in Chichester. Due to lockdown the delivery of the car was delayed, it was further delayed after it required works done to the bodywork for scuff marks and scratches, I was kept updated by the dealership until it was finally delivered last Tuesday. I cant fault the delivery driver he told me he was the one who raised concerns about the damages to the bodywork panels and that's why the dealership had to take it into the body shop. But he did stress that despite these works being carried out it seems like they neglected the front and rear of the car as there's scratches, stone chips and peeling paint work in places. after taking delivery of my car I informed the dealership of these issues and was told manager would call me back. I decided to take it out for a drive and see how everything is on the road. After about 20 minutes of driving a message pops up on my dash informing me that the left rear wheel sensor is missing and is not giving any reading, now I carry on driving until I get back home. As I parked up and got out my car I noticed that both headlight units seem to fill up slightly with condensation. Made a complaint to both the dealership and their head office about all these issues and now they have agreed to collect my car and give me a courtesy car in the meantime to fix some of these issues. But not all, when I asked about the headlight units having condensation in them, I was told it was normal for LED headlight units to do that, I wonder if you folks on here could answer that for me cause I am sure this should not be happening as one of my friends has a C Class too and he does not have this issue. To summarise these are the following faults and damages I have found with the car:

* Left rear wheel sensor missing or faulty
* Both front head light units have condensation inside
* Rear bumper slight misaligned with left rear wheel arch
* Steering rack has paint peeling off
* Deep scratch next to dynamic control switch
* Front bumper lip has a scratch in the middle and left
* Stone chips on bonnet
* Left headlight unit has scuff mark
* Paint peeling of left rear exhaust
* Both rear lights have scratch on them

Do you guys think the dealership will repair all these issues, I have sent them the images of all damages and issues I have experienced. Most are related to bodywork and interior marks, scratches, chips and paint peeling off. Whilst the ones that concern me the most are the faulty or missing wheel sensor, the headlight units with condensation in them and the misaligned rear bumper. If anyone has had a similar experience with a Mercedes dealership please feel free to share and did they get everything resolved? also did they give you any compensation for the inconvenience?
 

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liamt

Active Member
Joined
Sep 6, 2016
Messages
250
Car
2020 C Class 220d AMG Line Night Edition
The headlights filling up slightly with condensation is normal as they are not fully sealed. We have five Mercs in my immediate family and all of them do this, I believe this should also be mentioned in the vehicle handbook.
 
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Abzo

New Member
Joined
Nov 15, 2020
Messages
13
Location
East London
Car
Mercedes W205
I hope the headlights condensation does eventually clear. The manager I spoke to from the dealership said the same. But I'm getting different messages from friends and family who are current and previous owners of Mercs, saying that never happened to them. I will still get them to check it when it goes in for the bodywork repairs as there were scuff marks on one of the headlight units.
 

liamt

Active Member
Joined
Sep 6, 2016
Messages
250
Car
2020 C Class 220d AMG Line Night Edition
It should clear, if it is there permanently then obviously get it checked out. It normally happens when the temperature changes i.e. it becomes cooler outside which causes the headlights to mist up due to temperature difference between outside and within the headlight, also happens after washing the vehicle but it always clears. I imagine it is happening to your friends and family's cars but they just haven't noticed. It occured on my previous C Class, A Class, my Dad's C Class and my Brother's CLS, all have LED headlights. It is perfectly normal. I hope you get the other issues fixed with your car, they definitely should be looking at the rear bumper and the wheel sensor.
 
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Abzo

New Member
Joined
Nov 15, 2020
Messages
13
Location
East London
Car
Mercedes W205
Thanks for your advice liamt, I guess I am worrying over nothing with that. This is my first Merc so I'm still getting used to the different way things work with it as my previous car never had these issues with condensation in the head light units. Then again it had Halogen bulbs lol
 

liamt

Active Member
Joined
Sep 6, 2016
Messages
250
Car
2020 C Class 220d AMG Line Night Edition
No problem, when I got my first Merc (A Class) it took me a while to notice that the LED lights misted up.
 

l5foye

Active Member
Joined
Jun 16, 2003
Messages
849
Location
N.Ireland
Car
ML 300CDI
I have to ask -why did you buy the car in the first place? Was the car ok when you inspected it? I.e. did the various marks happen between you first viewing the car and taking delivery?
 
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Abzo

New Member
Joined
Nov 15, 2020
Messages
13
Location
East London
Car
Mercedes W205
I bought the car during lockdown in November, the car was initially put up for sale around October for £21k after negotiating with them I told them I'm willing to only pay £18.5k or near to that price, they refused. Then early November they drop the car price to £18.9k so I decided to go for that as I know this spec of car in this colour combo isn't widely available and it won't be hanging around long with that reduced price.

I got unlucky with lockdown as all dealerships had to close, so there was no chance of a test drive just buying from home with whatever pictures and videos they supply of the car. At the time I thought it can't be too bad as I'm buying from a Mercedes main dealer so they will take care of the car and ensure any problems is fixed prior to delivery, I even asked them to do that and they assured me that they would.

Having driven the car so far over long and short distances, it runs perfectly fine. Other than the issues I mentioned I haven't had any further troubles with it. And the dealer will get most of these problems fixed as I'm having my car collected by them on Monday.
 

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