Problems with my Virgin Media Internet

[Noodle-Pulp]

Hi
A few times now we've lost our internet since joining VM in March.
The last two times, we've been told to switch off the modem and the router so they could send a something to the router.

I would have thought our lowly router would need to be on to receive this "signal" ???

Any ideas what they're doing/talking about please?

 

[Stratman]

They may have sent it a software update which needs a reboot, or it could be that the modem only looks for new software as it boots up.

 

[Merc Owner 2B]

They may have sent it a software update which needs a reboot, or it could be that the modem only looks for new software as it boots up.

This is true. Sometimes they will increase the power of the signal which again requires the router/modem to re-acquire the connection.

Use http://192.168.100.1/ to access/view your modem menu. But DON'T change anything!

 

[Spinal]

If you still have trouble with Virgin, drop me a pm

 

[Noodle-Pulp]

This is true. Sometimes they will increase the power of the signal which again requires the router/modem to re-acquire the connection.

Use http://192.168.100.1/ to access/view your modem menu. But DON'T change anything!

Awesome - been looking for a way in on 192.168.1.* for a while... only to see how it's set up.