I felt I had to share this with you as I so frustrated with Mercedes customer services (no surprise there)
I am now deciding on a 2016/17 model from 2015 which I mentioned before and just had a bad experience from 2 different Mercedes dealerships and would like to know has anyone experienced the same.
Scotland - sl400 2017, 1 owner, 8500miles fully loaded with most of the extras £36999 average trade price £32500
Been looking for sometime now everyday on the Mercedes used car search for an sl400 waiting for the right one to arrive suddenly late afternoon Tuesday saw what I was looking for and at an asking price which was very reasonable. salesperson told me as it is dark now he will send me a video of it first thing in the morning as I am in London car in Scotland.
Unfortunately someone bought it within 24hrs of it being advertised before salesperson could send me a video
Now the bad experiences
Brooklands sl400 2017, I owner 16300 miles lots of extras but not as many as above asking price £40499.00 average trade price £32000 and average £8500 mark up
Wednesday the person I normally deal with there was off this week so someone else dealt with me quite rude to be honest (Hugo).
I told him about the vehicle in Scotland and what are you prepared to do price with your stock car that I know has been there for almost 2 months telling me send him proof of the spec sheet so he can compare it to his.
I emailed him the spec sheet, followed by asking proof of price so I copy pasted email sent from Scotland with all contact deals of dealership and salespersons name mentioning if you have any questions contact them directly.
Thursday today he emails me asking for the registration and mileage of that car which I supplied him again I mention why not call the dealership and ask them.
Frustrated by now I started to right a complaint to head office only to receive an email from him making matters much worse stating their vehicles are
competitively priced and do not discount their cars.
Why did he not say that from the beginning rather than wasting 2 days of my time supplying him the information he asked for. I believe he could not accept the fact his car is overpriced hence why it has not been sold in 2 months
Mercedes Truro - sl400 2016 I owner 11500 miles lots of extras but not as many as above asking price £41499.00 average trade price £28000 and average £13000 mark up
I contacted them via email Tuesday afternoon to send me details of the car and late Tuesday had email fine then calls which I ignored till the following day having a further email and calls finally taking it I questioned if his asking price is correct especially when for another £1000 to £2000 more you can buy a 2018 model and told him about the car in Scotland again he asked me to send him details of the car which I sent him guess what no calls no emails from them at all.
Thursday afternoon today I decided to contact him for an update.
He told me he was waiting for his boss to get back to him (poor excuse) puts me through to him and told me he looked into this and concluded they under priced/sold that car not accepting the facts his car is way overpriced and was not interested in doing any deal so put the phone down on him.
Why do they say if you seen a car that is similar to their one show them so they can see what they can do but have no intention to do so.
My thoughts are simply this they hope for someone who is desperate and foolish enough to pay their over priced cars.
Before you say yes they need to make a profit I agree yes they do which is one way of looking at it but I see another way to look at it that is look after your pocket for example Truro
If you new the retail price should be about £32000 but was mad and desperate enough to buy the car at the full asking price what do you think I would be offered for it in p/ex a year later probably £25000 a loss of £16500 or would you rather lose about £7000 by paying the true retail price