Re: Rear glass replacement claim whilst abroad.

chesterpiglet

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Oct 8, 2008
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Mercedes W639 Viano 2.2Cdi Ambiente
Hi all.
Apologies if this is the wrong place. Despite telling myself not to trust the rear parking sensors I still do & now need a new rear screen for my Viano W639. I am going to claim on my Glass Policy of the Insurance but I am stuck in France so who knows when I'm going to get back. Has anybody any experience of a glass claim whilst abroad. All taped up & watertight so other than not looking great it could wait until I get back.
Any thoughts appreciated. Many thanks Rob.
 

MercedesDriver

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The best would be to call your insurer and ask them. If they have a representative office/company in France don't see why it wouldn't be possible.
 

rf065

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Check how many days you're policy allows you to be abroad before claiming?
 

Rpp999

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Whilst in France in August my drivers window was shattered by a stone from my ride on mower. Rang my insurance company (Aviva) who arranged through Autoglass France to replace the window on my Vito at a local branch ( 40 km ) at a time convenient to me. All very professional and English speaking. Great service.
 
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chesterpiglet

chesterpiglet

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Mercedes W639 Viano 2.2Cdi Ambiente
Just a quick update to say I phoned them on the Wednesday & I think I went straight through to the Glass Claims Company. Women very friendly & helpful. Everything happened as & when they promised. Updates on 3 or 4 occasions resulting in the glass being fitted on the Saturday at the local fitter. All very good at every level.
 

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