Hi.
I've had some problems of poor service arising from the repair and servicing of both my 210 saloon and 210 estate and I've been exploring the possibility of using another franchised dealer.
There is a major problem that I've met with; in that within the West Midlands all franschises are operated by the Drayton Group. Now I don''t see the purpose in using another Drayton Group dealership other than my local one as I believe that the service levels that I have encountered are most probably replicated throughout the group.
Beyond my own requirements there is the issue of regional monopolies existing throughout the country which by their nature will prevent competition in prices of new vehlcles together with servicing and repair. In other words ant- competitive and it follows; ant-customer behaviour.
Whoever wins in this situation, it's certainly not the customer. Why is this situation allowed to exist by the manufacturer or MB UK? Why is there not an outcry about this situation and a referral to the M and M Commission?
It's about the most anti-competitive behaviour there can be with one group able to fix prices for both new and used sales together with ongoing costs.
I'm trying to think of another privately owned service provider where this localised monopopoly exists in the choice of one particular product.
Regards
I've had some problems of poor service arising from the repair and servicing of both my 210 saloon and 210 estate and I've been exploring the possibility of using another franchised dealer.
There is a major problem that I've met with; in that within the West Midlands all franschises are operated by the Drayton Group. Now I don''t see the purpose in using another Drayton Group dealership other than my local one as I believe that the service levels that I have encountered are most probably replicated throughout the group.
Beyond my own requirements there is the issue of regional monopolies existing throughout the country which by their nature will prevent competition in prices of new vehlcles together with servicing and repair. In other words ant- competitive and it follows; ant-customer behaviour.
Whoever wins in this situation, it's certainly not the customer. Why is this situation allowed to exist by the manufacturer or MB UK? Why is there not an outcry about this situation and a referral to the M and M Commission?
It's about the most anti-competitive behaviour there can be with one group able to fix prices for both new and used sales together with ongoing costs.
I'm trying to think of another privately owned service provider where this localised monopopoly exists in the choice of one particular product.
Regards