Some of those that attended the recent Skid Pan GTG will know that I had a problem with my Road Angel that day. Basically for the entire 200 mile (approx), 3 hour round trip my RA failed to get a satellite lock-on and just sat there displaying "- - - mph" at me... Not Good. On the following Monday the unit also failed to lock-on to any GPS signals. On Tuesday I decided to email BlackSpot's technical support but wasn't filled with much hope as to what would transpire. Some of you may have read my [post=40622]less than supportive comments on BlackSpot's support[/post] before. Well I shouldn't have worried, their support over the last few days has been perfect and gets full marks from me. BlackSpot arranged to have a new unit delivered to me and took my old unit back as a swap. :bannana: :bannana: Their response was very prompt too! And even when my old unit started working again yesterday they suggested it would still be better if I had it swapped over for a replacement. Well I got the new unit delivered at 12pm today :bannana: and the old one has gone back for autopsy. Many thanks to BlackSpot and in particular Simon who have been excellent in their support over the last few days. A big thumbs up from me. Jimmy, if you have much contact with the people at BlackSpot please pass on my good feedback. It's good to see some positive feedback once in a while as the nature of these forums means that we usually post negative comments about problems or issues, be they faults with equipment or poor dealer/vendor attitudes towards customers. S.