mbmk99
New Member
Hi all,
I noticed that the navigation system does not get any map updates. The current version is 2018/2019 (V13.0) EUROPE:
I booked a service with Marshall Mercedes-Benz (Southampton) and left the car there. They called 5 hours later to tell me that an update server is down and to ask if they could keep the car for another day. Fine. I went to pick up the car the next day and was told that the navigation was updated. I asked if the nav suppose to update itself automatically (COMAND APS NTG5/NTG5.5) but the answer was "no". I went to the car and found out that the map version is still the same, so went back and asked why. I'm afraid the lady had no idea what she was talking about, she said they did update it, brought a laptop to show me a service record and asked me to read it myself if I don't believe her. I can read, so I did and there was nothing about updating maps, it was about updating Hermes module... I briefly explained the difference, and she went to ask a service guy for help. A few minutes later I was told I have to drive the car, and "once it will connect to the satellite, it will update itself".
It didn't update (maybe the satellite wasn't around) but LiveTraffic system stopped working since the "service" was done. I checked the subscription and it's still valid:
Looks like they also manage to break the internet link, it does not connect any more.
My questions are:
I noticed that the navigation system does not get any map updates. The current version is 2018/2019 (V13.0) EUROPE:
I booked a service with Marshall Mercedes-Benz (Southampton) and left the car there. They called 5 hours later to tell me that an update server is down and to ask if they could keep the car for another day. Fine. I went to pick up the car the next day and was told that the navigation was updated. I asked if the nav suppose to update itself automatically (COMAND APS NTG5/NTG5.5) but the answer was "no". I went to the car and found out that the map version is still the same, so went back and asked why. I'm afraid the lady had no idea what she was talking about, she said they did update it, brought a laptop to show me a service record and asked me to read it myself if I don't believe her. I can read, so I did and there was nothing about updating maps, it was about updating Hermes module... I briefly explained the difference, and she went to ask a service guy for help. A few minutes later I was told I have to drive the car, and "once it will connect to the satellite, it will update itself".
It didn't update (maybe the satellite wasn't around) but LiveTraffic system stopped working since the "service" was done. I checked the subscription and it's still valid:
Looks like they also manage to break the internet link, it does not connect any more.
My questions are:
- Does the nav system suppose to update itself?
- What is the latest version available for W213?
- Should the map version displayed on the screen change after an update process?
- Is this how Mercedes customer service looks like these days?
