Sat Nav upgrade issues and staff who cannot read Merc documents

Discussion in 'Parts, Maintenance & Servicing' started by springbk, Nov 2, 2018.

  1. springbk

    springbk New Member

    Messages:
    6
    Joined:
    Oct 31, 2010
    Location:
    Newport Pagnell
    Car:
    CLA 250 4MATIC AMG Shooting Brake
    Today I took my car to Milton Keynes Mercedes-Benz to have its Sat Nav software updated. Now with out checking what version of maps I had on my car they looked at some Mercedes data base that said my car was up to date. Yet I have a document from the last time car was updated that says I am on Version 6 2016/2017 maps. So when I asked if they had actually looked at my car they said no we looked on this Merc data base and it said you are up to date and we do not understand how I am not on the version that their data base says.

    I am not impressed I now wonder if any of my software versions are correct.

    Just looking at the document I was given to me to show which version I have installed in my car I see it says current version installed is version 6 2016/2017 and the it say I can have version 10 or 11 installed. How this becomes this is what I have installed is one of pure incompetence.
     

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  2. GordonTarling

    GordonTarling Hardcore MB Enthusiast

    Messages:
    1,629
    Joined:
    Jun 29, 2004
    Location:
    Grantham
    Car:
    2007 E63 AMG V8 Estate
    Find another dealer!
     
  3. DrFeelgood

    DrFeelgood MB Club Veteran

    Messages:
    6,641
    Joined:
    Nov 10, 2005
    Car:
    BMW
    Do you have the latest version on your car?
     
  4. markjay

    markjay MB Club Veteran

    Messages:
    18,741
    Joined:
    Jun 24, 2008
    Location:
    London
    Car:
    W204 C180 Executive SE 2013 Automatic / COMAND NTG4.7 and Morel speakers fitted by www.comand.co.uk
    Let me guess... it was supppsed to be a free update... and they conveniently 'misunderstood'... I wonder if they would have misunderstood if you were willing to part with £199.00.
     
    stephenmercedes and brucemillar like this.

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