Sat Nav warning - no valid TomTom subscription

[540YMX]

Anyone else get this today, Mercedes Me is showing mine as valid until June 2020.

 

[BrianWSussex]

A couple days ago mine displayed 'do you want to authorise Mercedes Me - Yes - No'
I was driving and it blocked the satnav.
Just thought stupid message doesn't tell me anything and I pressed Yes.
Don't know if it changed the contract terms - don't know where to look.

 

[markjay]

Anyone else get this today, Mercedes Me is showing mine as valid until June 2020.

It's supposed to be free for the first 3 years - is your car a 2017 model? If so then 2020 is correct and it should not be displaying this message.

Also, what is shown on the COMAND screen under 'Traffic' / 'check subscriptions'?

 

[markjay]

A couple days ago mine displayed 'do you want to authorise Mercedes Me - Yes - No'
I was driving and it blocked the satnav.
Just thought stupid message doesn't tell me anything and I pressed Yes.
Don't know if it changed the contract terms - don't know where to look.

I would suggest a call to the Mercedes Me help line 00800 9 777 77 77.

 

[BrianWSussex]

I would suggest a call to the Mercedes Me help line 00800 9 777 77 77.

Mmmmn you're probably right. I'd forgotten it until this came up

 

[CaptainChaos]

Mine came up with a Tom Tom traffic subscription error last night. It's fine again this morning and says it's valid until November 2018, so I can only think it was a hiccup at Tom Tom.

 

[PhilLinda]

How do you check this information?

Sent from my SM-G930F using Tapatalk

 

[CaptainChaos]

On mine there is an Options menu on the nav screen. Scroll through that and there is a "subscriptions" button.

 

[540YMX]

It's supposed to be free for the first 3 years - is your car a 2017 model? If so then 2020 is correct and it should not be displaying this message.

Also, what is shown on the COMAND screen under 'Traffic' / 'check subscriptions'?

Appears to have been a temporary glitch when the satnav was phoning home it seems,

Mine came up with a Tom Tom traffic subscription error last night. It's fine again this morning and says it's valid until November 2018, so I can only think it was a hiccup at Tom Tom.

All ok now, hope that this isn't going to be a regular thing when it can't contact mission control.

 

[markjay]

Thete were many issues reported in the early days (2013-2015), many were down to faulty KOM modules, but also TomTom service outages.

But from what I read it seems to have been working reliably over the past two years.

 

[Headhurts]

Mine seems to work perfectly, I will definitely renew subscription in 2019.


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