Seeyah Mercedes.....

[W4E300]

After 25 years of continuous and multiple Merc ownership - their dealship and customer service have finally pushed me over the edge and I’m abandoning their brand in favour of those lovely people at BMW. In fact - I’d go to pre 1980 Soviet Union for better customer service. I will never darken their doors again. The quality decline over the last 5 years in our experience has been astonishing and the fleet sales people must be deeply bothered by the rapid rise in reported problems. F*ck them and the S500 they drove up in.

 

[Deleted member 6183]

Tarraar!

(Me too BTW)

 

[clk320x]

Bye

 

[E53AMG]

Au revoir (as I am sure you will return as soon as you experience long term BMW ownership)....

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[flowrider]

BMW customer service is no better unfortunately and neither is Audi's. For "premium" brands thats a very poor show. It always looks greener on the other side but it isn't.

 

[E53AMG]

Jaguar Landrover as well I'm afraid, only decent alternative I have come across is Lexus but then you have boring cars!

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[DoberMan]

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[markjay]

For any Londoners... I had bad experience with MB dealer service, BUT I can recommend these:

For specialists, Olly at PCS and Terry at Wayne-Gates.

For MB Dealers: Mercedes Benz Brooklands.

I have used all three over the past 10 years and I have never had a bad experience - they have all been brilliant, every time.

 

[clk320x]

Terry at Wayne-Gates.

I can also support this, Terry is great.

 

[Edd1968]

Lucky the OP is not up here in the Highlands where MB and BMW are one and the same dealership. (part of the awful Arnold Shark emporium) I worked on the BMW side for a very long and sh1tty year and the crap cs I saw there both on the showroom floor and workshop was atrocious.
A good honest trustworthy independent is always best.

 

[Neiltodd]

i use the merc dealer in Inverness,Ive always had good service from them

 

[Edd1968]

i use the merc dealer in Inverness,Ive always had good service from them

That's good. I think the consistency just isn't there though.
It was much better as John R Weir.

 

[ChrisHampshire]

I have an older MB and as such there's little if any reason to rely on MB main dealers. PCS do all my work and very good they are too.

 

[Neiltodd]

That's good. I think the consistency just isn't there though.
It was much better as John R Weir.

I agree with that,I didnt go to them for their first 2 years after selling to Arnold Clark but eventually decided to go back and they have been ok

 

[John]

The way I look at it is you are buying the car, not the dealer.

I only go near a dealer if I have to (which is very little) - otherwise I use an independent so I am insulated from the usual woes I see on here.

And this thread is exactly why!

 

[GeeJayW]

We got our first Mercedes from Newgate Motors Chester who have since become part of Inchcape and have moved from Chester to Cheshire Oaks where we got our current 'approved used' car. So far, though not perfect, we have pretty much always received very good customer service.

Good luck with BMW, I hope you have a better experience than you've had lately with MB.

 

[Rory]

We got our first Mercedes from Newgate Motors Chester who have since become part of Inchcape and have moved from Chester to Cheshire Oaks where we got our current 'approved used' car. So far, though not perfect, we have pretty much always received very good customer service.

I used Chester for 10yrs for service, maint and MOT on my car and they were generally OK, but I found it irritating they increasingly pushed me to the online and call-centre methods of contacting them. The turnover of service managers seemed tremendous too.

Then the last time I went (couple of years ago) they tore the car apart at service completely out of the blue (it had had MOT and, separately, health check, there only a few months and a couple of K miles earlier). They also dealt with it very strangely - didn't call to ask for authorisation on any of the work and put me off collecting the car until very late in the day (it looked like it had been sitting there ages - was completely dry) and then all but bundled me out of the door.

I found sales strange too - OK, I didn't push, but on multiple occasions, MOT time particularly, I wandered around the showroom and no salesperson ever even said 'hello'. The only time one spoke to me was to tell me off for parking in the wrong place! As you'll know, parking could be tight at the old place.

 

[GeeJayW]

I used Chester for 10yrs for service, maint and MOT on my car and they were generally OK, but I found it irritating they increasingly pushed me to the online and call-centre methods of contacting them. The turnover of service managers seemed tremendous too.

Then the last time I went (couple of years ago) they tore the car apart at service completely out of the blue (it had had MOT and, separately, health check, there only a few months and a couple of K miles earlier). They also dealt with it very strangely - didn't call to ask for authorisation on any of the work and put me off collecting the car until very late in the day (it looked like it had been sitting there ages - was completely dry) and then all but bundled me out of the door.

I found sales strange too - OK, I didn't push, but on multiple occasions, MOT time particularly, I wandered around the showroom and no salesperson ever even said 'hello'. The only time one spoke to me was to tell me off for parking in the wrong place! As you'll know, parking could be tight at the old place.

Not my experience at all...

 

[moodi]

Good luck with BMW!

 

[Yugguy]

It's odd.

This summer when I had an eml on the way down to devon, MB Plymouth could not have been nicer.

Tea, coffee, and a free diagnostic and they knew that as I was not from the region they wouldnt get any work out of it.