Service - Main dealer vs Specialist

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To me it’s not the price it’s the quality of workmanship. My 2014 E63 is out of warranty & I’m now happy to use my Indy. The main dealers near me are hopeless.

MY INDY is 20 years trained at Merc, an enthusiast & an all round good guy. No need for me to go anywhere else.

Tomorrow it’s in for a B service, and rear discs & pads. Sure, it won’t get a wash & vac, but I’m too old for for the smoke & mirrors rubbish.

Find a good Indy & stick with him is my advice.

Nige.


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That's the point of course- taking your vehicle to a main dealer does not necessarily mean you get a good job. Yep the main dealers on the Fylde are not the best;) (except for getting parts where they seem to excel). It's a never ending discussion. As Greenmanslk says I'd be checking to see whether exactly the same work has been quoted for. Personal choice in the end.
 
I'd drop at Brooklands. They are very good for a dealership.
 
On the other hand - bargain hard with the main dealer or shop around. :)

Sweeping generalisation, but that seems to have got very difficult - mine used to open for a haggle, but the last time I used them (couple of years ago now) I hit a complete brick wall at the dealership, and that was after getting past the call-centre. They just said "use MyService".

It's obvious Mercedes wants everyone on ServiceCare, so the rack-rate pricing is geared to make that look attractive. Basic service work is extremely profitable for dealers.
 
Possibly depends on the dealer. I used Mercedes-Benz Guildford less than a year ago and they did a ‘7+’ service for £99 inc VAT (I supplied the oil, they supplied the filter) - they do large discounts (40%) for cars over 7 years old which helps.

I think they appreciate the cost is significant for the typical value of these cars so it’s a way to get a customer through the doors. No hard sell though and very thorough inspection including all the usual - Starview video, full report, wash and vac, screenwash etc and software updates too. Nice coffee and had a good waiting area as you’d expect.

Worth phoning around in my experience, I doubt many local garages would be a lot cheaper than that :)
 
Been asking myself the same question recently, I am 6 months away from my next service but I like to know what my plan is.

My current car is a 2012 C63, obviously out of warranty, I have personal breakdown cover for any car I am travelling in, so I am not interested in Mobilo. My past experiences with main dealers have not been impressive to say the least, including booking me in on a bank holiday Monday when the garage is shut, and being unable to count to 3, as on one occasion when I had an issue with another car, it took some explaining that from the cars date of registration in 2014 to the current date in 2016 (as it was at the time) did not take the car out of the 3 year warranty period, so no, I will not be paying £100+ for a diagnosis.

I have mine booked in with an independant in couple of weeks for an aircon issue, and just from speaking to them on the phone fills me with much more confidence than a phone operator with no technical knowledge what so ever. I imagine people with the top end AMG cars are so much more likely to use an indy after the warranty period is over, as people who own these cars are in a lot of cases more interested that the car is looked after correctly.

And afterall, independents depend on their reputation, main dealers do not.
 
I'd drop at Brooklands. They are very good for a dealership.

I agree, they are better than my local main agent and I get my CL done there. Although I asked about my electronic handbrake at the last service and they checked it out but within two days the same message came up on the dashboard about it. So I'll book it in with PCS and get them to sort it properly
 
Unless i was driving a car less than 5 years old, indie every time for me - speaking from personal experience that £150 saving will soon increase the moment the local main dealer start replacing perfectly working consumables just because the book suggests so :wallbash:
 
2013 is on the edge between needing main dealer rather than independent, a good question to ask yourself is how long you intend to keep it?
If for example the answer is over 3 years then the value of a main dealer history will reduce, if it is 1 to 2 years then you will probably achieve more resale with main dealer service. Also do you want to keep the Mobilo cover up?
If so you need main dealer service.

I have a slightly newer car and asked myself the same question, I do not need Mobilo but I compared 2 years servicing between a highly regarded independent and Main Dealer service costs. My MD plan is £51 p/m including 1x B service with plugs and 1x A service with Brake fluid and an Auto transmission oil change. The difference between MD and independent was only £80 so it made sense to keep the MD history going...

Hope this helps.



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Your wrong actually, with the extended warranty you can still get it serviced at an independent as long as they use genuine Mercedes parts and the invoice shows it. Then they will be fine with it if warranty work needs doing, but you have to get warranty work done at a main dealer.
 
Your wrong actually, with the extended warranty you can still get it serviced at an independent as long as they use genuine Mercedes parts and the invoice shows it. Then they will be fine with it if warranty work needs doing, but you have to get warranty work done at a main dealer.
Sorry but where am I wrong, I do not recall mentioning warranty at all, I was concentrating on re-sale values?

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Has the vehicle got a full MB main dealer history?
Well for me it would have to be main dealer or MSL.
If it's another indie then I would go main dealer.
Mind the main dealer would need to be decent as some are just useless.
The £150 saving is just not worth it.

What are you basing this on?

You have two caveats in your post that really do not make sense. You suggest it has to be a main dealer, as long as they are not useless! or it can only be specialist if it is MSL?

Clearly MSL are highly regarded but so are a significant number of others around the UK who are capable of working to an equally high standard.
 
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OK if I am about to buy a used performance car and it has main dealer history then I would check the dealers reputation as some are better than others. Mind for most a MD stamp is enough to satisfy.
If the vehicle had an indie stamp it would need to be an indie well known to that particular brand of vehicle.
There will be a good number of indies which are not well known but are very good. The issue comes when you come to move the vehicle on.
In general people want full MD service history. Two local MB dealers near to me have both heard of MSL.
 
Thanks chaps. In my mind, I've always considered a full main dealer MB service history something that's quite valuable.
Interesting to get others peoples perspective on this - for quite a basic service, is it worth the £150 to go main dealer.

I think generally as stated, it depends how long you intend to keep the car.

Imminent sale and I would go MB but if keeping for a while, and anything older than 3 years, I would get serviced by my inde.

I bought my current car at 2.5 years old or so and it was serviced by the main dealer before I collected it.

I then had the subsequent service done by my inde because MB wanted around £100 more for slightly less things done.

They still did warranty work on the car after without quibble as expected.
 
Are those two prices for exactly the same work?
Same fluids, same filters, same checks?

Do you want to keep thr Mobilo breakdown recovery?

Good question. They do seem quite similar. Same fluids and filters. No plugs. The MD check list does seem quite long. Unsure if the Indies check list would be that thorough. I'd be surprised if it is. But I'm just speculating.

The MD will also replace the battery in the key which I got quite excited about.

I don't have Mobilo recovery (at least I don't think I do).. so that's probably not a factor for me.

Cheers.
 
I use Tim Purlsow in Hook for both the C63 and the current E63. Service history kept up to date with the factory, all MB parts etc, free courtesy car and great service.
 
If I may, could I jump in on this thread and ask a slightly different but related question?

I have a 2014 E63S which is 4 months out of an extended warranty. A message has appeared saying “Auxilliary Battery Malfunction”, and a quick Google suggests a relatively simple replacement is what is needed.

I rang my local MB dealer to be told that they’d need the car for the best part of a day to run diagnostics, which would cost me £125 before anything is even changed. I’m far from an expert, and I knew this car wouldn’t be cheap, however it sticks in my throat somewhat to pay £125 for someone to tell me that the auxilliary battery needs changing when it says so on the dash already. Perhaps I’m missing something though?

Should I try and seek out an indie specialist instead? If so, any tips on how best to find a trusted one (I’m in Sheffield, but also travel regularly to Leeds).
 
If I may, could I jump in on this thread and ask a slightly different but related question?

I have a 2014 E63S which is 4 months out of an extended warranty. A message has appeared saying “Auxilliary Battery Malfunction”, and a quick Google suggests a relatively simple replacement is what is needed.

I rang my local MB dealer to be told that they’d need the car for the best part of a day to run diagnostics, which would cost me £125 before anything is even changed. I’m far from an expert, and I knew this car wouldn’t be cheap, however it sticks in my throat somewhat to pay £125 for someone to tell me that the auxilliary battery needs changing when it says so on the dash already. Perhaps I’m missing something though?

Should I try and seek out an indie specialist instead? If so, any tips on how best to find a trusted one (I’m in Sheffield, but also travel regularly to Leeds).
£125 sounds like the standard diagnostic fee, to diagnose a battery, daylight robbery, I know what I'd do...
 
£125 sounds like the standard diagnostic fee, to diagnose a battery, daylight robbery, I know what I'd do...
I think 3 years perhaps a little early for an Aux battery to need replacing, 5 years more likely maybe the dealers are thinking the same, or am I being overly generous to them?

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Check when the spark plugs and ATF are due, a Service Care Plan may work-out cheaper.
 

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