Service Plan Refund

[Jay2512]

The dealership know that I'm not happy given the circumstances. The MD will be calling me tomorrow as he was out today.

Now I've had time to calm down I do reflect a little, I've held a very good relationship with this dealer over the past 3 years buying 4 new cars and to be treated like this really threw me into a wobbly.

Feel as though my trust has been broken and that will take time to comeback.

On a call to the dealer this morning the salesman took the brunt of my unhappiness, I honestly believe he was mortified when I explained what I had found. To that point I rang him back later in the afternoon to apologies to him, being in a sales environment I know what it can be like to be on the receiving end.

I will see how the call goes tomorrow with the MD, I don't want to go down the route of naming & shaming and finger pointing so Hopefully an offer to put right the car and make good the broken trust will see me fine.

I don't want to seem I'm going soft but after venting today and other things at work I really don't need the extra stress of getting into a battle with the Dealer.

Will keep you posted how it goes

 

[Jay2512]

The conversion you heard is I guess typical and takes place in most MB service centres away from the public's ears.

Most likely, just hurts a little when you as the customer hear it.

 

[uumode]

The dealership know that I'm not happy given the circumstances. The MD will be calling me tomorrow as he was out today.

Now I've had time to calm down I do reflect a little, I've held a very good relationship with this dealer over the past 3 years buying 4 new cars and to be treated like this really threw me into a wobbly.

Feel as though my trust has been broken and that will take time to comeback.

On a call to the dealer this morning the salesman took the brunt of my unhappiness, I honestly believe he was mortified when I explained what I had found. To that point I rang him back later in the afternoon to apologies to him, being in a sales environment I know what it can be like to be on the receiving end.

I will see how the call goes tomorrow with the MD, I don't want to go down the route of naming & shaming and finger pointing so Hopefully an offer to put right the car and make good the broken trust will see me fine.

I don't want to seem I'm going soft but after venting today and other things at work I really don't need the extra stress of getting into a battle with the Dealer.

Will keep you posted how it goes

Did you resolve your issues in the end with the dealer?

 

[JHS]

If you hover over the OPs avatar, you will see that he was last seen in 2016, so a response is unlikely.

 

[mioba]

Did you resolve your issues in the end with the dealer?

8 years later!

 

[TeddyRuxpin]

MB and most indies make a habit of disconnecting your dashcam now…