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Servicing: Why Keep Full Mbsh?

hawk20

MB Enthusiast
Joined
Jul 15, 2006
Messages
4,344
Location
Lymington, Hampshire
Car
ML250 BlueTEC Sport Jan 2013
SERVICE WHY KEEP FULLMBSH

Here’s a view contrary to that which most express on forums. Might be worth considering.

Even on my S class the A service is only £235 inc vat and of that only about £100 inc vat is for labour costs. That is with over £100 worth of top quality low ash fully synthetic oil included, which means I get 15,000 miles plus between services.

In the 80’s I remember paying over £200 for a service, and then you needed one every 6,000 miles. Servicing IMO is now cheap when you allow for the large mileages between services.

The B service on my S class costs me £444 inc vat of which about £200 was labour.

First note that the cost of services is only £679 for 30,000 miles which is twopence farthing per mile (2.26 pence). This is the small change of motoring. The average motorist doing 12,000 miles per year can cover servicing for £340 per year. Put £7 a week into a jar and it is all paid for. Fuel is likely to be £1200 to £2000 depending on engine size and type and dwarfs servicing.

Depreciation will be several THOUSANDS per year for any new or nearly new car, unless kept a very long time. Servicing really is the small beer of motoring.

Go to an indie and you can halve the labour charge. Big deal. That is £60 per year saved. You save £50 on the A and £100 on the B service over 30,000 miles. Gosh a whole halfpenny per mile saved! Yes, that is all.

You can save on the oil at some indies. Yes but you can take your own oil to any Merc dealer and save too.

Other jobs like brakes, exhausts, plugs (if you have them), fluid changes and the like can all be done at an indie and you still keep Full MBSH.

Why bother? Here are four good reasons.
  • MobiloLife includes a 30 year rust guarantee, which at least on older cars is worth having as numerous threads show Mercedes doing what it says on the tin for those with FullMBSH.
  • Free breakdown cover in UK and Europe. For me and my wife the AA want £150 per year for full breakdown cover and up to £100 for cover on trips to Europe. That on its own swamps the £60 I could save by servicing at an ‘indie’.
  • Goodwill: if something serious goes wrong outside the guarantee period Mercedes frequently/often/usually make a substantial contribution to the cost provided that the vehicle has FullMBSH. Numerous threads on UK forums and US forums testify to this. IMO it is useful insurance. Some major jobs can cost £2,000 or £3,000 - a gearbox failure even more. And having FullMBSH and ‘goodwill’ behind you can be very valuable. Not in all cases. But certainly in many.
  • Last but definitely not least have a look at this thread listing recalls and service campaigns on the new S class. And remember that the new S is probably the most reliable Mercedes ever straight from the oven. These are often modifications, software updates and other improvements which dealers are told to do to your car FREE when you go in for a service.
http://forum.mbworld.org/forums/showthread.php?t=163014

If you don’t go in, you don’t get them. And according to What Car there are thousands of cars that do not even have the serious recalls done (people move, lose touch or just don’t bother).

5. I would never buy without FullMBSH and there are many others who feel the same. Lots of threads contain the advice ‘look for FullMBSH’. It makes a difference to some, and as such it can help your resale price. Not a huge amount extra maybe, but a bit of a bonus.
 
Cartainly an interesting view.

I do laugh about how we become concerned about the price of fuel, when so many of us are throwing tens of thousands of pounds away in depreciation. ;-)
 
I agree with Hawk20 here. The cost of servicing is steep but can be reduced and is small change in the overall cost of running a car.
 
Good will, whats that from MB, it sucks, 2 struts at 21k miles and nothing from MB, not even the 10% that I can get from buying the parts, so a bill for£2680 I will never use MB outlet again.
 
ok , how about getting the car serviced there and getting an indi such as the very talanted olly to work on your other titbits.
 
ok , how about getting the car serviced there and getting an indi such as the very talanted olly to work on your other titbits.


Olly will be doing it, I like the way he works, I can dismantle all of the rear boot lining first, so he can just slip the struts in and away I go to start saving for the other 2
 
I dare you to try getting any joy regarding the 30 year warantee after 8 years even with the full service history.

I have had plenty of experience with this one with more than one dealer due to the rust issues on my W202.

They try everything under the sun to wriggle out of it, and when they can't, they try to totally demoralize you with long delays etc, so you feel like giving up.

Then you have to take it to the very top before something is done, and then they try to make it look like they are doing you a big favour.

Hate to think what w210 owners go through as their rust issues are far worse than the w202.

Disgrace really.

I also don't think very much of their servicing aswell. No way do you get value for money and sometimes the quality of workmanship can also be a bit suspect.

A good indie will always give you a good personal service.

I also notice that with older models the merc dealer looks like you as though you are a "poor man" !!!
 
Let's not forget free MOTs!

I've not paid for my last two MOTs, they were free with the stealership service. That's what? £50 saved per year? I don't really know exactly how much as I don't know what an MOT costs these days... ;)
 
I dare you to try getting any joy regarding the 30 year warantee after 8 years even with the full service history.

I have had plenty of experience with this one with more than one dealer due to the rust issues on my W202.

They try everything under the sun to wriggle out of it, and when they can't, they try to totally demoralize you with long delays etc, so you feel like giving up.

Then you have to take it to the very top before something is done, and then they try to make it look like they are doing you a big favour.

Hate to think what w210 owners go through as their rust issues are far worse than the w202.

Disgrace really.

I also don't think very much of their servicing aswell. No way do you get value for money and sometimes the quality of workmanship can also be a bit suspect.

A good indie will always give you a good personal service.

I also notice that with older models the merc dealer looks like you as though you are a "poor man" !!!

A a lot of the parts that one pays for in the service, are booked out of the store and are "fitted" to some mechanics tool boxes, then used in home jobs ? It's the same in all garages, not just MB.

This will never change.
 
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A a lot of the parts that one pays for in the service, are booked out of the store and are "fitted" to some mechanics tool boxes, then used in home jobs. It's the same in all garages, not just MB.

This will never change.


That is a very serious and worrying accusation.......I hope you're wrong.
 
That is a very serious and worrying accusation.......I hope you're wrong.

No he is right on that one, if a company has several cars, who knows or could check if an ECU or what ever had been changed.

Just ask a few fuddy duddies that drive round in MBs, they have not got a clue about anything on the car.
 
That is a very serious and worrying accusation.......I hope you're wrong.

Serious accusation ? Where have you been ? It's a fact of life, in all trades, especially the motor and building trade. Have you never seen the documentaries on TV about these things, with hidden cameras etc ?
 
Let's not forget free MOTs!

I've not paid for my last two MOTs, they were free with the stealership service. That's what? £50 saved per year? I don't really know exactly how much as I don't know what an MOT costs these days... ;)

£50!
 
I agree in principle with hawk 20, but in my experience there is always something extra that needs doing over and above the basic service, which soon bumps up the cost, especially at circa £100/hour labour.

But if I'm buying 2nd hand and am faced with 2 identical cars, one with FMBSH and one without, I'll buy the one with. Not that the owners cost of the FMBSH will ever be recovered in a 2nd hand selling higher price.
 
That is a very serious and worrying accusation.......I hope you're wrong.

It does happen but not a great deal.

They are more likely to take off the broken parts and repair them at home and sell them on ebay.

Thats what I used to do.
 
My view is to keep the car with MB whilst its in warranty (although if the dealership stated that new pads/discs were needed I would say "No" to them doing the job and subsequently get my local Indi to do the job using genuine MB parts) to get the stamps and then swap to the Indi Merc specialist thereafter....I have done this on my wife's last 3 MB's and come sale time its never made a difference/never had anyone complain that a mixture of MB Dealer and Merc Indi is inferior to a full dealership service history.
 
I also use a mix of indy/ MB dealer for my car. If anything needs doing that cannot wait or require special care then I use my local indy but supply him with the required parts. Otherwise I just wait and get it serviced in France at an MB Authorised Repairer when I enjoy cheaper labour rate than what my Indy charges...
 
I also use a mix of indy/ MB dealer for my car. If anything needs doing that cannot wait or require special care then I use my local indy but supply him with the required parts. Otherwise I just wait and get it serviced in France at an MB Authorised Repairer when I enjoy cheaper labour rate than what my Indy charges...


Does anyone else go to France to have their servicing? If so can anyone recommend any garages near Calais or Boulogne ??
 
There is only one MB Authorised Repairer in the area and it is in Boulogne, just off the A16 motorway: Gorrias Automobiles. I can help you with the booking if you want.

P.S.: with the amount of business I have sent their way I should really be asking for a referral fee or some discount...:D
 

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