Shoddy practice or sharp practice?

Discussion in 'Parts, Maintenance & Servicing' started by DSM10000, Jun 23, 2018.

  1. DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    An elderly neighbour's car has Air conditioning which is not as cold as it used to be. They booked it in to one of the major tyre and exhaust centres that offer re-gassing and after an hour and a half returned to collect the car.

    The Technician who had carried out the procedure said that it was full of refrigerant gas when checked but they had drained 810mls and refilled it with the same amount but the temperature at the vents had not changed "so it must be the compressor or some sensor or possibly wiring at fault" He then suggested a cost of "around £800 or so" to fix it.

    A little shocked by this our neighbour left and drove home only to find that the previously working (although not as efficient as it was) A/C was now completely non functioning on what was a very hot day giving them a very uncomfortable journey home.

    Somewhat confused by what had happened they called around to ask for advice on how to proceed.

    On hearing the story I called the business to ask why a working although under par system was now not working at all.

    The Manager just kept telling me that the machine that re-gasses is automatic, they just plug it in and follow he screen prompts and that 810ml of gas was removed and replaced. When asked why the system was now unable to supply any cooled air he just repeated his original mantra.

    Clearly the only way to resolve it was to return so I accompanied our neighbour on a rather hot and uncomfortable journey where we met the Manager who repeated his previous statement and was waving the report at us.

    I asked to see the Technician who had performed the work and when he arrived asked him to explain why he gave back the car in a worse state than when it was given to him.

    He tried repeating the "we drained it and refilled it" story but I was becoming rather tired of this so asked him directly what the problem was, He said that he did not know so I then asked him how he was able to suggest a repair cost if he was not able to give a proper diagnosis of the fault. Strangely no answer was forthcoming.

    The next question was why a functioning system was returned non functioning.

    His answer was that he had drained all of the refrigerant because not all places are authourised to do so so it could be repaired.

    At no point was this mentioned or explained in anyway to the customer and no permission was sought nor given for this.

    The Manager started to look rather sheepish at this point and immediately offered to re-gas the system, which, ironically, seems to have restored full cooling!!

    Now call me cynical but it is getting towards month end and is it possible they were looking to increase work and bonuses by duping an elderly customer and leaving them with no A.C during the hottest week of the year?
     
  2. WOODYTHEWISE

    WOODYTHEWISE Hardcore MB Enthusiast

    Messages:
    2,747
    Joined:
    Jul 21, 2011
    Location:
    E AYRSHIRE
    Car:
    E 500 Coupe.
    Well done that man!. It was good of you to take time out to assist.
    It's as well he asked for your opinion.
     
    DSM10000 likes this.
  3. sturgeon

    sturgeon Hardcore MB Enthusiast

    Messages:
    311
    Joined:
    Feb 17, 2013
    Car:
    ML350 Sport CDI BlueEfficiency
    Wowsers! Well played!
     
  4. John

    John MB Club Veteran

    Messages:
    10,574
    Joined:
    Mar 3, 2011
    Location:
    Daan Saaf
    Car:
    CL500
    Very kind of you to assist.

    I imagine this sort of thing is rife.

    I wonder how many people just sign up to a "repair" and they simply top up the refrigerant.
     
  5. Romeo4

    Romeo4 Hardcore MB Enthusiast

    Messages:
    643
    Joined:
    Jun 4, 2017
    Location:
    Dundee/Benijofar
    Car:
    CL500 2002.
    Sounds like quack fit to me:rolleyes:
     
    markjay likes this.
  6. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC

    We have drafted and sent a complaint to the company's head office and await a reply. It is disappointing as I have used the place before and had good service.
     
    Justintyme likes this.
  7. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    Not Kwik Fit.

    There was talk of the compressor costing £500 plus fitting etc. I found a new one with 2 year warranty for £160.
     
  8. Romeo4

    Romeo4 Hardcore MB Enthusiast

    Messages:
    643
    Joined:
    Jun 4, 2017
    Location:
    Dundee/Benijofar
    Car:
    CL500 2002.
    Must have been trained by them then:p
     
  9. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    I dispute the word "trained" :D:D:D:D:D
     
    Romeo4 and Martin 1 like this.
  10. clk320x

    clk320x MB Club Veteran

    Messages:
    6,955
    Joined:
    Sep 27, 2016
    Location:
    UK
    Car:
    CLK320 Coupé (209) - E320 CDI Wagon (211)
    ATS?
     
  11. Martin 1

    Martin 1 Hardcore MB Enthusiast

    Messages:
    329
    Joined:
    Mar 9, 2017
    Location:
    Northants
    Car:
    '05 CLK 200 auto Convertible. silver with blue hood.
    Bit concerned that they said they'd drained it, the gas should be vacuumed out, it just sounds as if they simply don't know anything, did they do a leak test ? was he charged anything ? Shoddy AND sharp practice ! He's lucky to have you nearby, Nicely done sir.
     
    DSM10000 likes this.
  12. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    I / we will await the response from the company HQ before naming names.:)
     
    brucemillar and clk320x like this.
  13. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    Thank you.

    They clearly just plug in the machine, enter the details of the vehicle and go from there!

    The service sheet shows a successful vacuum test .

    Nothing was charged.
     
  14. cheddar

    cheddar Hardcore MB Enthusiast

    Messages:
    298
    Joined:
    May 5, 2017
    Location:
    Teesside
    Car:
    CLK63 AMG, s211 E320 CDI
    By the sounds of it, they wrongly presumed there was a fault with the system and that they could get away with gaining 810g of refrigerant for free, the cost of this has gone through the roof recently so I would expect this happens quite a bit.
    It’s theft in my eyes.
     
  15. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    Unsure what the exact motive was but to essentially damage a customers car and hand it back in a worse state with no agreement from the customer for the procedure carried out plus using confusing and completely inaccurate terminology to justify their actions is unacceptable.
     
  16. SMS

    SMS Member

    Messages:
    56
    Joined:
    Nov 11, 2016
    Location:
    Reading
    Car:
    Mercedes
    R134 gas has trebbled in price, so I expect there getting gas from customers to sell on.
    Some systems need resetting once a low gas has tripped in, happens during the regassing process.
     
  17. Vitobrabus

    Vitobrabus Active Member

    Messages:
    71
    Joined:
    Nov 24, 2014
    Car:
    Vito Sport X
    Most concerned about the 810mls....refrigerant is amount is measured on grams not ml.

    Really what do you expect when you ask a part swapper to diagnose and fix something. You need someone who has an idea how it all works. Always take to an AC specialist.
     
  18. OP
    OP
    DSM10000

    DSM10000 Hardcore MB Enthusiast

    Messages:
    4,807
    Joined:
    Jul 12, 2011
    Location:
    Near Salisbury
    Car:
    E32O CDi Sport, MX5 1.8 Sport, RR 4.2 SC
    I / they expect the service as advertised. I / they do not expect someone to arbitrarily and deliberately disable the system they were contracted to work on and improve.
     
    stwat likes this.
  19. littleowl

    littleowl Hardcore MB Enthusiast

    Messages:
    150
    Joined:
    Apr 24, 2018
    Location:
    North Shropshire
    Car:
    C220 AMG Sport Edition Auto Estate, VW T5, Ducati Scrambler
    Your neighbour must have been so grateful for your help, without which he might have been poorer by £800 or so. You really are at the mercy of these people if you are elderly or female, luckily I have a wonderful local garage who does not patronise women, and is one of the few places I would call ‘honest’.
     
    DSM10000 likes this.
  20. grober

    grober MB Club Veteran

    Messages:
    24,646
    Joined:
    Jun 22, 2003
    Location:
    Perth, Scotland
    Car:
    W204 C200CDI Estate
    IIRC if a leak is suspected [ drop in refrigerant level? ] its recommended practice to renew the drier cartridge in the car as well as replacing the gas. One posssible scenario would be that enough water had got into the system to block the system by partially freezing at the expansion valve prior to the regassing and this problem had not been adequately addressed on regassing and it froze again Usually these regassing stations recycle the same refrigerant after cleaning drying and filtering it unless of course the regassing station filters weren't too hot either - Second time they appear to have done it better- time will tell. That's my guess anyway.
    [​IMG]
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.