Subyland
Active Member
- Joined
- Oct 30, 2004
- Messages
- 576
- Location
- Norfolk, UK
- Car
- E320T; E270T CDI; A170L CDI auto; Land Rover Defender 110
Hello all,
I have just picked up my car from my "local" (still 40 miles one way) MB specialist. The car was in to have the speedo cable and duovalve replaced and find out why rear wash pump not working and one or two other small bits.
Unfortunately the wrong parts were delivered which means neither the speedo nor the valve have been sorted.
But my main concern is elsewhere. The rear wash pump fault was traced down to the tailgate wiring loom breaking at the hinge, apparently a known weakness. Whilst investigating the matter they have obviously fiddled with the loom and as a consequence, neither the electric catch nor the rear wash wipe are now working. They admit to it is all part of the same loom.
My question is what should I do ?
- nothing ?
- ask them to repair FOC meaning that I would get the pump repaired automatically ?
- something else but what ?
When they phoned me to give me the various prices to carry the repairs I did say no to repairing the loom as I could live a little while without the pump working and knowing that the wiper and the lock were working and I was planning to have a look at it myself first.
This is the first time that I have used them and I do not wish to enter in a fight over it. But I am a bit disappointed that I have to go back because the wrong parts were delivered (gonna cost me at least £25 in fuel) and that I have been given back a car with 2 things which were ok before no longer working (but I can understand why). So what do you think I should do ??
I have just picked up my car from my "local" (still 40 miles one way) MB specialist. The car was in to have the speedo cable and duovalve replaced and find out why rear wash pump not working and one or two other small bits.
Unfortunately the wrong parts were delivered which means neither the speedo nor the valve have been sorted.
But my main concern is elsewhere. The rear wash pump fault was traced down to the tailgate wiring loom breaking at the hinge, apparently a known weakness. Whilst investigating the matter they have obviously fiddled with the loom and as a consequence, neither the electric catch nor the rear wash wipe are now working. They admit to it is all part of the same loom.
My question is what should I do ?
- nothing ?
- ask them to repair FOC meaning that I would get the pump repaired automatically ?
- something else but what ?
When they phoned me to give me the various prices to carry the repairs I did say no to repairing the loom as I could live a little while without the pump working and knowing that the wiper and the lock were working and I was planning to have a look at it myself first.
This is the first time that I have used them and I do not wish to enter in a fight over it. But I am a bit disappointed that I have to go back because the wrong parts were delivered (gonna cost me at least £25 in fuel) and that I have been given back a car with 2 things which were ok before no longer working (but I can understand why). So what do you think I should do ??