We purchased our A45 late last year and it came with a full tank of fuel. As soon as we needed to refuel it we noticed that the fuel tank clicks off every £2-3, so booked it in to a local dealer who couldn’t find a fault. It kept happening so booked it into a Sytner dealer who has subsequently replaced the entire fuel system. To make matters worse we also discover there is a perished seal at the rear resulting in water getting into our vehicle. Having contacted Sandown and failed to have a response from anyone there (I will continue to call them) just adds to our frustration.
I was after advice if anyone has experienced awful after sales customer service, also curious what’s actually looked at during their 100-200 point checks surely a perished seal would be spotted right?
Perhaps worth nothing the salesman at the dealership also tried to sell us an AMG product with no floor mats despite them being in the original advert, and during the great unveil when we collected the vehicle the level of valeting (or lack there of) was apparent given there was dog hair and melted chocolate inside the vehicle.
I was after advice if anyone has experienced awful after sales customer service, also curious what’s actually looked at during their 100-200 point checks surely a perished seal would be spotted right?
Perhaps worth nothing the salesman at the dealership also tried to sell us an AMG product with no floor mats despite them being in the original advert, and during the great unveil when we collected the vehicle the level of valeting (or lack there of) was apparent given there was dog hair and melted chocolate inside the vehicle.
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