Dieselman
Banned
- Joined
- Jul 13, 2003
- Messages
- 34,206
- Car
- Peugeot 403 Convertible
Why, do the other three need doing...
Southampton Mercedes -AVOID
- Thread starter MarriedBlonde
- Start date
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Why, do the other three need doing...
- Joined
- Nov 29, 2008
- Messages
- 7,832
- Location
- In a World of My Own.
- Car
- 2017 Audi RS6 Avant Performance Edition. Range Rover Supercharged - Lovely!
Lol!
- Joined
- Nov 29, 2008
- Messages
- 7,832
- Location
- In a World of My Own.
- Car
- 2017 Audi RS6 Avant Performance Edition. Range Rover Supercharged - Lovely!
My old Mum had a new windscreen fitted and then discovered she had cracked glasses.
...should have gone to Specsavers....
hawk20
MB Enthusiast
Sorry to disagree. But I have had nothing but excellent service from MB Southampton. My brother and daughter also use them regularly and are similarly pleased.
One of the nightmares for all garages is the case where an owner says 'oh look, there's a nick out of one my alloys; I'm sure it wasn't there when I brought it in'. So hard to prove either way unless we all submit to a detailed assessment of every dent scratch and nick when we go in. But many just leave the car in the car park, drop off the keys and leave. And many others are collect and deliver. Not easy to see a satisfactory way of avoiding problems like this from arising.
One of the nightmares for all garages is the case where an owner says 'oh look, there's a nick out of one my alloys; I'm sure it wasn't there when I brought it in'. So hard to prove either way unless we all submit to a detailed assessment of every dent scratch and nick when we go in. But many just leave the car in the car park, drop off the keys and leave. And many others are collect and deliver. Not easy to see a satisfactory way of avoiding problems like this from arising.
Mick K
Member
Colin_b
MB Enthusiast
- Joined
- Jul 9, 2007
- Messages
- 1,779
- Location
- Leicester
- Car
- C250CDI (C320CDI & SLK350, Sold) & the Trusty Citigo
My SLK was booked in for its MOT and E service last week at my local MB dealer. They duly came along and collected the car, excellent service, its an 80 mile round trip for which they don't charge.
They duly collected the car and returned it on schedule, clean, shiny and unmarked. Excellent.
Except they forgot to MOT it. No problem, we'll phone and rearrange it. They haven't yet. Rather mars the good service they have d0ne so far.
They duly collected the car and returned it on schedule, clean, shiny and unmarked. Excellent.
Except they forgot to MOT it. No problem, we'll phone and rearrange it. They haven't yet. Rather mars the good service they have d0ne so far.
nick mercedes
MB Enthusiast
Why not get PCS do it?
I agree that some unscrupulous customers must 'try it on' but it is probably not a huge issue for garages (most of us are honest, aren't we??!) and they prefer to deal with issues as they arise. After all, if you introduce a check-sheet system, it could rebound on garages for every little scratch that is missed...
This is the problem... its not about customers trying it on but customers not being open to other possibilities. You can never really be sure either way and people only pay close attention to their cars after a service or when cleaning etc...
how do you know you didnt catch something in the road a day or two before.. how can you really be sure someone didnt scratch your car in Asda's that morning before you went to the dealer..
Dealers can never win in this situation..
WDB124066
MB Enthusiast
- Joined
- Apr 17, 2009
- Messages
- 6,176
- Car
- 1996 E320 Sportline Cabriolet x 2
The guy's got history, silly to argue really isn't it!!
Dieselman
Banned
- Joined
- Jul 13, 2003
- Messages
- 34,206
- Car
- Peugeot 403 Convertible
I agree that some unscrupulous customers must 'try it on' but it is probably not a huge issue for garages (most of us are honest, aren't we??!) and they prefer to deal with issues as they arise. After all, if you introduce a check-sheet system, it could rebound on garages for every little scratch that is missed...
I know of a situation where a customer took their car in to a dealer and after the service was done claimed the centre console wood had been scratched.
This led to a discussion where the Tech said he hadn't worked or done anything near the centre console. The customer became quite irate and insisted the dealer repair the damage as it definitely wasn't there before the service.
Another Tech overheard and remembered servicing the car previously so went and pulled the job card....which noted a scratched centre console.
The customer was asked to leave the premises and not to return ever.
MarriedBlonde
Active Member
- Joined
- Jul 9, 2006
- Messages
- 961
- Location
- Sunny South Coast (Nr southampton)
- Car
- C63 AMG Coupe/ML350 Cdi Sport/69 vw Bus
If you read my post i said i had also enjoyed good service up until now. The damage to my wheel has occured during the health chech, i would be willing to bet large sums of money the tech checking the tyre pressures has slipped. The scratch hasn't come from driving down the motorway, the car was parked onitsown outside the front of the dealers and was moved almost straight away as the service bod moved my car and grabbed the loner.
I hope you continue enjoy good service from them. Like i said i did for a long time.
