Sprinter 313 Clutch Problem Only 1984 miles on clock

[andycphs]

Hi Everyone,

I was just wondering if anyone else has had a problem with clutches on new Sprinters 313.

We have a '64' plate 313 with just 1984 miles on the clock and the clutch has gone. MB have said its not under warranty.

We have had many 313 sprinters and never had a clutch problem, even with over 150k on the clock.

Any advice at all would be appreciated

Thanks

 

[carat 3.6]

Why is it not covered by the warranty?

 

[andycphs]

They say its worn out due to driving style.

 

[Giantvanman]

Is the clutch slipping or just not working? Describe the symptoms a little more.

 

[jonnyboy]

I think if it was me I would immediately escalate that to either MB head office or germany.
They could, of course, be right, if you driver was ragging the nuts off it - but if, for instance, the van that your driver had previously been using was the one you traded in with 150k miles on the clock and same clutch.....
HTH

 

[andycphs]

Victory

Germany have agreed to do the repair under warranty as a 'good will gesture'

They reckon the release bearing had failed which kept the clutch engaged. Took a bit tough talking to get this result.

 

[jonnyboy]

Good for you.
I would be insisting it is documented as a warranty repair with no reference to a "goodwill" gesture - there is no goodwill involved if a bearing designed to last circa 100,000 miles didn't even do 2000. That way you have covered yourself in case (god forbid) something happens further down the line.