My 2 year old C250 went into the dealer today for a B service, plus some warranty work (drivers door handle has broken, passenger side wing mirror opens with a horrible creaking noise). Seems that there's always something wrong with this car (after the infamous injector problem that caused me to have a breakdown). Car booked in - and for the privileage of paying them £421 for a B service, I would have to pay an additional £12 for a courtesy car for insurance excess. No way Jose! Wife picked me up in her Red Alfa (should have seen all the MB mechanics looking at the Alfa - like it was some kind of alien - "its a, its a ...... COLOUR!" I heard one of them exclaim. On the way out I saw who I know to be the MD of this dealership. I approached him and made clear my feelings. His reply ? "We don't make the cars Mr Jenkins - we only sell them". Now, maybe I'm seeing too much in this - but this is probably the worst thing a dealership could have said. And to top it all - it was the MD that said it! Stunned. My colleagues in work were right to go with BMW I think.