KwickWilly
New Member
For those of you that see my original thread entitled “Tales of Woe” and would like an update, well here it is.
The main problem you may recall is with the 7G gearbox and problems with the shifting. The car went back to the supplying dealer on Saturday 21st for further investigations and was collected the following Saturday. As said previously, the dealer has been very good in looking at the problem and supplying a service car F.O.C, but sadly not resolving!
In brief, they changed the gearbox oil and filter (needed the 37K service change) and did the gear adaption thing again, and did a number of short trips. In their opinion it was all within specification, the oil was clean (not burnt) and so was the filter (no sign of debris). Even the general Manager took it out for a spin and said that it drove fine. Problem is though, the main issue is intermittent, but I feel that it is also noisy and rough shifting compared to other examples of similar age and mileage I have driven.
When starting the return journey (over 90 miles), initially I was delighted in that the gearbox did seem different and felt confident that the problem may have been resolved. Unfortunately after approximately 20 minutes of driving and whilst approaching a roundabout, I had the freewheeling sensation again, looked at the speed (10-15 mph), and at the point I depressed the accelerator firmly, the gear came in with a bang and a jerk! This also happened a second time some 10 minutes later when approaching another roundabout.
What I haven’t experienced though is the late engaging of the gear when stationary however, I did experience a jerky change from 2nd to 3rd whilst accelerating, something I haven’t experienced before! This all happened within a 30 minute window and where the remainder of the journey (90 minutes) was trouble free but mainly motorway.
On the Sunday after returning, I conducted a short journey to a retail park and experienced the jerky shifting from 2nd to 3rd again and on virtually every acceleration. It is enough to make you lean forward slightly, and then push back into your seat. In addition, what appears to be excessive engine braking or 1st gear being selected to early, again something that I hadn’t experienced before. I have now also experienced the late gear selection when stationary again!
So I have written to MB-UK (on paper and copied to the dealer) with a detailed description and log of my experiences, and have diplomatically said that we need to get this resolved ASAP, and that they can call or email me on a whole host of different numbers and addresses. Despite sending this out first class on Tuesday morning, so far no call or email!
As I have only had the car just over two months, I was hoping they would be on the case fairly quickly, especially as I have already spent 7 weeks trying to resolve the problem. Maybe I’m expecting too much?
I will give them until the middle of next week and if no contact, will call to enquire if they got the letter. If so, will give them until the end of the week to present a viable plan or it’s off to trading standards we go! I hope it doesn’t come to this.
Anyone else got any history with dealing with MB-UK regarding intermittent problems and warranties on used cars?
The main problem you may recall is with the 7G gearbox and problems with the shifting. The car went back to the supplying dealer on Saturday 21st for further investigations and was collected the following Saturday. As said previously, the dealer has been very good in looking at the problem and supplying a service car F.O.C, but sadly not resolving!
In brief, they changed the gearbox oil and filter (needed the 37K service change) and did the gear adaption thing again, and did a number of short trips. In their opinion it was all within specification, the oil was clean (not burnt) and so was the filter (no sign of debris). Even the general Manager took it out for a spin and said that it drove fine. Problem is though, the main issue is intermittent, but I feel that it is also noisy and rough shifting compared to other examples of similar age and mileage I have driven.
When starting the return journey (over 90 miles), initially I was delighted in that the gearbox did seem different and felt confident that the problem may have been resolved. Unfortunately after approximately 20 minutes of driving and whilst approaching a roundabout, I had the freewheeling sensation again, looked at the speed (10-15 mph), and at the point I depressed the accelerator firmly, the gear came in with a bang and a jerk! This also happened a second time some 10 minutes later when approaching another roundabout.
What I haven’t experienced though is the late engaging of the gear when stationary however, I did experience a jerky change from 2nd to 3rd whilst accelerating, something I haven’t experienced before! This all happened within a 30 minute window and where the remainder of the journey (90 minutes) was trouble free but mainly motorway.
On the Sunday after returning, I conducted a short journey to a retail park and experienced the jerky shifting from 2nd to 3rd again and on virtually every acceleration. It is enough to make you lean forward slightly, and then push back into your seat. In addition, what appears to be excessive engine braking or 1st gear being selected to early, again something that I hadn’t experienced before. I have now also experienced the late gear selection when stationary again!
So I have written to MB-UK (on paper and copied to the dealer) with a detailed description and log of my experiences, and have diplomatically said that we need to get this resolved ASAP, and that they can call or email me on a whole host of different numbers and addresses. Despite sending this out first class on Tuesday morning, so far no call or email!
As I have only had the car just over two months, I was hoping they would be on the case fairly quickly, especially as I have already spent 7 weeks trying to resolve the problem. Maybe I’m expecting too much?
I will give them until the middle of next week and if no contact, will call to enquire if they got the letter. If so, will give them until the end of the week to present a viable plan or it’s off to trading standards we go! I hope it doesn’t come to this.
Anyone else got any history with dealing with MB-UK regarding intermittent problems and warranties on used cars?