I know it is not traditional on car forums to be pleased with your brand and their dealers but I must say how happy I have been in recent months with Mercedes. My dealer is Mercedes of Tonbridge which is part of the Lookers Group. From my point of view I wisely bought a car with a full Mercedes Benz Service History and I have maintained that FMBSH by taking out a service contract with Mercedes. So, a few months ago my C350 tripped it's EML with the known balancer shaft sensor issue. Though my car is 5 1/2 years old Mercedes Tonbridge asked me to pop it in to them in order to get the fault codes read and then they'd take care of the rest. They then submitted a warranty claim and Mercedes agreed to pay about 60% of the cost. Tonbridge then booked me in, collected my car, carried out the repair and then returned it to me repaired. Then, a few weeks ago I reported "rust" (or at least as it has turned out bubbling) on one of my rear wheel arches. Tonbridge asked me to pop it in to them so that they could photograph the area concerned. They then submitted another warranty claim. Mercedes immediately accepted the paint claim and Tonbridge booked my car into their own paint shop at Lookers Mercedes Maidstone. I was told it would take four days to complete and low and behold my car was ready on the 4th day. The staff at the body shop were excellent and explained what needed done. They arranged for a taxi to get me home after I dropped the car off to them. Now I have the car back and I can't tell that it has been repaired. It looks perfect and as a “would be detailer” it feels perfect! I don’t own a brand new Mercedes but I have owned four Mercedes on the trot and have covered 300,000 miles in my C Classes without any problems. Looking after me as Tonbridge and Mercedes have, it is very likely to result in my next car being a W205. A happy customer :bannana: Just saying!