The Good Old Days of Service.

[Fastcar155]

Hi , should I have to keeping telephoning Mercedes to book my car in for a service ?

I have used this franchise for years.

Time for a change !

 

[whitenemesis]

Kia have a pretty good reputation ..

 

[markjay]

Hi , should I have to keeping telephoning Mercedes to book my car in for a service ?

I have used this franchise for years.

Time for a change !

You can book a service online, or via the Mercedes me app (if you have it on your phone).

 

[Fastcar155]

Kia have a pretty good reputation ..

Hi , but not as good as Mitsubishi

 

[whitenemesis]

I never had an issue with my MB dealership, they were very accommodating and supportive.
But I have to say my Lexus dealership is on a totally different level, truly personal service, just so much more attentive. OK they will have a smaller customer base but even so, very good all round. Highly recommended.

 

[Skd884]

Hi , should I have to keeping telephoning Mercedes to book my car in for a service ?

I have used this franchise for years.

Time for a change !

Yes, keep on do not stop.

 

[Tuercas viejas]

I never had an issue with my MB dealership, they were very accommodating and supportive.
But I have to say my Lexus dealership is on a totally different level, truly personal service, just so much more attentive. OK they will have a smaller customer base but even so, very good all round. Highly recommended.

A couple days ago I was buying parts from Listers Toyota /Lexus of Cheltenham for a gray market import Toyota Hi Ace from Japan.
As I was ordering parts I was looking over their web site looking/ scrolling at the shop from the roadside.

https://www.google.com/maps/uv?pb=!1s0x48711b79686f18bf%3A0x3a3cdf61e35ea2a!3m1!7e115!4shttps%3A%2F%2Flh5.googleusercontent.com%2Fp%2FAF1QipNpBj5dlwZ4mLlfpDkc9BzUf9jXZcw_z68qfx0H%3Dw213-h160-k-no!5slister%20toyota%20s%20of%20cheltenham%2C%20-%20Google%20Search!15sCgIgAQ&imagekey=!1e10!2sAF1QipO9aoo4J7Ylmr1tX8v_2MTor6Jc6IHyN4HC74XV&hl=en&sa=X&ved=2ahUKEwi2_8-47v7xAhWDvZ4KHe0aBg8QoiowG3oECFgQAw

Then in passing the part guy Paul asks how's the Lexus dealer near rear you?
Paul this is mine around the corner:-

https://www.google.com/maps/uv?pb=!1s0x876b84641e6df40d%3A0x3c9da33e3829698f!3m1!7e115!4shttps%3A%2F%2Flh5.googleusercontent.com%2Fp%2FAF1QipPsvb_E0jNUngVqRlIbBAhxPBYVdyELEUKUpszU%3Dw239-h160-k-no!5sstevinson%20lexus%20lakewood%20service%20-%20Google%20Search!15sCgIgAQ&imagekey=!1e10!2sAF1QipPsvb_E0jNUngVqRlIbBAhxPBYVdyELEUKUpszU&hl=en&sa=X&ved=2ahUKEwjev4uL7_7xAhVXrZ4KHZ49BeIQoiowFXoECFcQAw

Exclamation
BLOODY HELL !!!
And you are lucky to get a chocolate donut here!

Tuercas viejas

 

[Fastcar155]

Hi , it's really strange about the service not being provided because in the past they have been extremely good.

The service on my car has been excellent , the dealer principal returns my calls quickly but I object to keep telephoning having to try to get my car booked in to the service department.

 

[whitenemesis]

As suggested, use the online booking form?

 

[Rory]

I really hate dealers transferring you to a call centre for service bookings, especially when the staff are handling multiple franchises and are a) clueless b) even more clueless on the specifics of the marque you're calling about and c) are clearly incentivised to upsell you and get arsy when you won't agree to whatever nonsense they're trying to flog you.

I'm sure dealer group bean-counters think call-centres are a good idea but I wonder how much business it costs them?

 

[baxlin]

But I have to say my Lexus dealership is on a totally different level, truly personal service, just so much more attentive. OK they will have a smaller customer base but even so, very good all round. Highly recommended.

I must have gone to MK Lexus dealer on a bad day then. (Mind you they weren’t the supplying dealer, which might have been part of the reason...)

 

[Neiltodd]

Kia have a pretty good reputation ..

Kia were absolutely appalling in Forres, so bad I wouldn't go near a Kia again no matter how good the car was.

 

[markjay]

I had a Kia for 5 years, serviced at Humming Bird Kia in Colindale (North London). They were mostly fine, albeit with a few annoying hick-ups. But if I have another Kia I would use them again.

 

[Tonygw]

not sure why its so difficult to use a phone? At least you might get to speak to a human being??

 

[Deleted member 159894]

Another one.

 

[ernie]

Kia were absolutely appalling in Forres, so bad I wouldn't go near a Kia again no matter how good the car was.

Arnold Clark, maybe?

Ernie

 

[Skd884]

Hi , should I have to keeping telephoning Mercedes to book my car in for a service ?

I have used this franchise for years.

Time for a change !

Have they answered the phone yet slim?

 

[Fastcar155]

Have they answered the phone yet slim?

Hi , nooooooooo.

If Mercedes Benz company policy one call back to the customer that's not a problem , but when I was a sales person I wanted the order and kept trying to contact the customer.

Even if order placed elsewhere I kept in contact.

It's quite amazing how many orders can be retrieved

 

[Deleted member 159894]

‘The good old days’

Christ I hated that show, what a load of crap.

 

[Neiltodd]

Arnold Clark, maybe?

Ernie

No they were Dicksons, I use Arnold Clark Mercedes in Inverness and dont have any problems with them.