fab1975
Active Member
Hi guys,
I had never bought a Mercedes before, but I found my experience so unusual that I want to share it with you.
At the end of last summer I went to a main dealer in Cheshire to see the new C Class and to be honest I had a bit of a false start. In fact, despite my request, one of their sales executives had put me in a CLA and when I managed to convince him that it was not a C Class (the most persuasive argument being the frameless doors) he just blamed it on his colleagues who "shuffled cars around the showroom".
The second time however I was much luckier and met Mr A, a very professional sales executive who radically changed the bad impression that I had initially got from the above episode. He did everything right: he answered straight away almost all my queries, got back to me in a timely fashion with all the outstanding answers, kept constantly in touch without beight too pushy and could have not been more helpful. Immediately after the second test drive on 29th December, I told him that I was ready to buy the car and we could start a proper conversation on options, delivery and, last but not least, final price.
To my surprise, Mr A politely refused and told me that it was the last day at the dealership, but wanted to introduce me to his colleague Mr C who would have taken care of me. Unfortunately Mr C was so busy that he did not even manage to stop for 10 seconds to acknowledge his colleague, let's forget introduce himself to me. Mr A then assured me that Mr C would have called me on the next day, but since that did not happen, I had been trying to reach him a few times and when he eventually returned my call it was only to schedule another call on the following day, "because it is already late". Guess what...he failed to call me at the agreed time and since then I could only leave messages for him to the (very kind) receptionists. A few days later I even went back to the showroom explaining to the receptionists that I was ready to buy a car and simply needed to speak to any sales person who was not too busy. Unfortunately there was nobody available and I got told that there would have been no point for me to wait as the only sales person onsite was already dealing with other customers and somebody would have called me as soon as possible in the next days.
After one week of total silence, I visited for the first time a dealer in Merseyside and told them that I wanted to buy a new car. A couple of hours later I signed a contract for a fully loaded C 300 Hybrid saloon AMG that will be delivered at the end of April.
The icing on the cake is that the two MB dealers (Cheshire and Merseyside) belong to the same group and in both cases I had made very clear from the very start that I was ready to make a cash purchase.
In case you are still wondering, nobody from the Cheshire dealership has contacted me yet.
I leave any comment to you, because I am still speechless
Have a great weekend everyone.
Fab
I had never bought a Mercedes before, but I found my experience so unusual that I want to share it with you.
At the end of last summer I went to a main dealer in Cheshire to see the new C Class and to be honest I had a bit of a false start. In fact, despite my request, one of their sales executives had put me in a CLA and when I managed to convince him that it was not a C Class (the most persuasive argument being the frameless doors) he just blamed it on his colleagues who "shuffled cars around the showroom".
The second time however I was much luckier and met Mr A, a very professional sales executive who radically changed the bad impression that I had initially got from the above episode. He did everything right: he answered straight away almost all my queries, got back to me in a timely fashion with all the outstanding answers, kept constantly in touch without beight too pushy and could have not been more helpful. Immediately after the second test drive on 29th December, I told him that I was ready to buy the car and we could start a proper conversation on options, delivery and, last but not least, final price.
To my surprise, Mr A politely refused and told me that it was the last day at the dealership, but wanted to introduce me to his colleague Mr C who would have taken care of me. Unfortunately Mr C was so busy that he did not even manage to stop for 10 seconds to acknowledge his colleague, let's forget introduce himself to me. Mr A then assured me that Mr C would have called me on the next day, but since that did not happen, I had been trying to reach him a few times and when he eventually returned my call it was only to schedule another call on the following day, "because it is already late". Guess what...he failed to call me at the agreed time and since then I could only leave messages for him to the (very kind) receptionists. A few days later I even went back to the showroom explaining to the receptionists that I was ready to buy a car and simply needed to speak to any sales person who was not too busy. Unfortunately there was nobody available and I got told that there would have been no point for me to wait as the only sales person onsite was already dealing with other customers and somebody would have called me as soon as possible in the next days.
After one week of total silence, I visited for the first time a dealer in Merseyside and told them that I wanted to buy a new car. A couple of hours later I signed a contract for a fully loaded C 300 Hybrid saloon AMG that will be delivered at the end of April.
The icing on the cake is that the two MB dealers (Cheshire and Merseyside) belong to the same group and in both cases I had made very clear from the very start that I was ready to make a cash purchase.
In case you are still wondering, nobody from the Cheshire dealership has contacted me yet.
I leave any comment to you, because I am still speechless
Have a great weekend everyone.
Fab