neil beard
New Member
- Joined
- Mar 7, 2008
- Messages
- 23
- Car
- a very average c350e
I am so angry i am considering cancelling my order for a C350e. How's this for a story of terrible service. Ordered a new C350e sport premium in feb for july delivery. Nice spec in paldium silver. This week i get a call from the dealer saying "that colour is discontinued youll have to pick another colour". The alternative colour being introduced is sollenite grey. No problem i'll have that. The dealers reply? " You cant have that as your build slot is june and that colour doesnt come out til july. You can have silver blue red white or black". So i say cancel my order and they say "too late to cancel".
So if youre out there mercedes my questions are as follows:
1, why delete one colour but not have the replacement colour availabe immediately?
2. Why did i only get the call this week when i ordered the car in february
3. Looking at the USA forum theyve been talking about this since November so how was i allowed to place the order in february?
4. Are you really so arrogant that you expect me to pay £40k for a car and be forced to pick from a list of colours none of which i i like?
So if youre out there mercedes my questions are as follows:
1, why delete one colour but not have the replacement colour availabe immediately?
2. Why did i only get the call this week when i ordered the car in february
3. Looking at the USA forum theyve been talking about this since November so how was i allowed to place the order in february?
4. Are you really so arrogant that you expect me to pay £40k for a car and be forced to pick from a list of colours none of which i i like?