glojo
Hardcore MB Enthusiast
I don't like talking about specifics when it comes to vehicle security so will generalise.
I know someone that has TRACKER fitted to their vehicle which at the time of fitting was a mandatory insurance requirement. At the time of purchase there were three options. Retrieve, Monitor, and Horizon. The last two have a built in movement detector which is interfaced to the vehicle's immobiliser so the unit actually senses the theft of the car and automatically alerts TRACKER. It is one of the last two variants that is fitted to this specific car.
Yesterday the owner of the vehicle received an automated message from TRACKER informing them their car might have been stolen. At the time of this alert the car was being driven by the owners partner and was midway through a journey?? There was no rational explanation for the alarm activating, better a false alarm rather than no alarm
This event triggered a memory recall about a rather strange event which has caused grave concern. Approximately one month ago, this car was taken by a flat-bed truck from Torquay to Exeter and TRACKER did NOT report this incident? The owner spoke to TRACKER and they stated they would send out an engineer to check the system, but the owner would have to pay! A discussion took place where the owner stated they did not simply want the system examined to see if it worked. Quite clearly it did NOT work on the day the vehicle was removed on the back of a lorry! The operator then stated they would have a better qualified person speak to the owner.
At 6pm last night a technician contacted the owner and asked if they had read the Information Pack as they stated TRACKER only detects 'unlawful' movements!!!
It was explained to this person that the only way to steal a modern Mercedes-Benz WITHOUT using the ignition key is by lifting it onto another vehicle\trailer. The technician then stated they would get a better qualified person to explain TRACKER to the owner of this vehicle
That is the current state of play, but suffice it to say the owner of this vehicle is less than impressed. I am sure there are owners who have had excellent service from this company and it is possible that this incident is down to a misunderstanding of what TRACKER can, and cannot do?
Regards
John
I know someone that has TRACKER fitted to their vehicle which at the time of fitting was a mandatory insurance requirement. At the time of purchase there were three options. Retrieve, Monitor, and Horizon. The last two have a built in movement detector which is interfaced to the vehicle's immobiliser so the unit actually senses the theft of the car and automatically alerts TRACKER. It is one of the last two variants that is fitted to this specific car.
Yesterday the owner of the vehicle received an automated message from TRACKER informing them their car might have been stolen. At the time of this alert the car was being driven by the owners partner and was midway through a journey?? There was no rational explanation for the alarm activating, better a false alarm rather than no alarm


This event triggered a memory recall about a rather strange event which has caused grave concern. Approximately one month ago, this car was taken by a flat-bed truck from Torquay to Exeter and TRACKER did NOT report this incident? The owner spoke to TRACKER and they stated they would send out an engineer to check the system, but the owner would have to pay! A discussion took place where the owner stated they did not simply want the system examined to see if it worked. Quite clearly it did NOT work on the day the vehicle was removed on the back of a lorry! The operator then stated they would have a better qualified person speak to the owner.
At 6pm last night a technician contacted the owner and asked if they had read the Information Pack as they stated TRACKER only detects 'unlawful' movements!!!



That is the current state of play, but suffice it to say the owner of this vehicle is less than impressed. I am sure there are owners who have had excellent service from this company and it is possible that this incident is down to a misunderstanding of what TRACKER can, and cannot do?
Regards
John