Trusting Mercedes Dealers

Discussion in 'Wheels, Tyres, Brakes & Suspension' started by M11GUL, Mar 29, 2014.

  1. M11GUL

    M11GUL Hardcore MB Enthusiast

    Messages:
    129
    Joined:
    Sep 23, 2006
    Location:
    Rugby
    Car:
    W211 E320 Sport
    Just thought I'd share my most recent experience with my local dealer Mercedes-Benz of Coventry.

    I am normally used to hearing of dealers that recommend changing half worn brakes, tyres with 3mm remaining tread etc but Coventry are definitely not of the same kind!

    They did a service on my car on Tuesday and I had no problems whatsoever. They did however recommend I get my front tyres changed and from the picture attached, it was a great recommendation!

    Wondering if there are other members who can also report of good service from dealers? They only ever seem to get bashed for bad service!
     
    1 person likes this.
  2. OP
    OP
    M11GUL

    M11GUL Hardcore MB Enthusiast

    Messages:
    129
    Joined:
    Sep 23, 2006
    Location:
    Rugby
    Car:
    W211 E320 Sport
    Down to the cords!
     

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  3. Dieselman

    Dieselman Banned

    Messages:
    34,206
    Joined:
    Jul 13, 2003
    Car:
    Peugeot 403 Convertible
    Your car has a camber problem.
     
  4. johnsco

    johnsco Hardcore MB Enthusiast

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    Nov 22, 2008
    Location:
    Leeds, West Yorkshire
    Car:
    E280CDI SPORTS ESTATE
    I hope this "good" MB dealer sorted out your serious suspension geometry problem.
    Otherwise your new tyres will soon be as bad as the ones they've replaced.
     
  5. OP
    OP
    M11GUL

    M11GUL Hardcore MB Enthusiast

    Messages:
    129
    Joined:
    Sep 23, 2006
    Location:
    Rugby
    Car:
    W211 E320 Sport
    Ball joint issue rectified prior to service.
     
  6. developer

    developer MB Club Veteran

    Messages:
    8,162
    Joined:
    Dec 28, 2007
    Car:
    S212 E63 S
    I think that main dealers are currently under the MB Corporate cosh.

    The previously mentioned (on another thread) post experience rating system seems to be king at the mo.

    Mine was serviced on Tuesday, and the service agent attended to my every need.

    As he handed over the key he told me I'd be receiving an appraisal form in the post, and how nice a 10 would be, if I chose to award it.

    Exactly the same as the sales manager, when I bought the car 6 months ago.

    I should say, also, that MB Coventry looked at my previous car without an appointment, after I'd called in to see them, as the original supplying dealer - very friendly.
     
    Last edited: Mar 29, 2014
  7. kamalpatel12448

    kamalpatel12448 Hardcore MB Enthusiast

    Messages:
    958
    Joined:
    Sep 11, 2010
    Location:
    London
    Car:
    C63 (W204) and C240 (W202) - just not at the same time!
    Dont think all corporate aligned dealerships are good, personally wouldnt touch Watford or Colindale for Service based on prioir experiences. Brooklands is a differnet story and every time it is a good experience?

    Kamal
     

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