garystu1965
Active Member
Hi folks,
I have owned my 2017 W213 E220d for nearly three years now and I am very happy with it. Its a very smooth car with lots of kit.
I am much less happy with my local dealership who I will not name at this time.
When the one year approved used warranty ran out I bought the service plan and the warranty extension.
It went in for service a year ago and when the service was completed and I drove the car out of the dealership the yellow engine light was on.
It then went off for a while but came on again so the next day I rang the dealers to say the engine light had come on.
They asked me to bring the car in to the dealers and it would cost me £192 for diagnostics check.
I asked them how they could justify this when I have never seen that light on in two years of owning the car yet it comes on straight after being in for service. Anyway after much arguing I left it and just covered the light with a piece of tape as it was annoying to see.
Cue one year and my car is in for service at the moment. I told them about the issue and that I am not paying for any diagnostics check as I suspect the NoX sensor is faulty or the dealer have done something amiss during the service.
Service has been done and they said the NoX sensor is faulty (what a surprise) and said it is £700 but they would replace the part as a gesture of goodwill.
But they did say the part was on order so I would have to bring the car in and they also reported that all my brake pads and disks need replacing at a cost of approx £1000. I am suspecting they are using the NoX sensor replacement of a way of getting me to commit to having all my brake pads/disks replaced at the same time.
I am waiting until I get my NoX sensor replaced before doing anything.
I did tell the dealers that I have an extended warranty and service plan with Mercedes and they said they hadn't realised this. I told them they should know this and it should be on their system. They said "no it's a separate company that deal with the warranty". I told them to stop spinning this yarn. They have told me this before on last service when they tried to charge me for another issue that is covered by warranty.
I told them my warranty letter is on official Mercedes letter headed paper exactly the same as all my other correspondence and the direct debit from my account says "MERCEDES BENZ CARS" for the warranty so this "its another company" line doesn't wash with me.
The gripe I have is being told I need to pay £192 + vat for a diagnostics check when it is 99.9% certain it is something they did when they serviced the car. I have seen plenty of posts about these NoX sensor failures so why could Mercedes not have said "lets check the sensor is not faulty and if it is it is covered under your warranty". No they couldn't be bothered doing that - they just wanted to charge me for a diagnostics check.
This diagnostics fee is pure nonsense to me. If the car has a fault, the car has a fault ! Because a warning light is displayed its a fault ! Diagnose the fault and replace the part under warranty ! If its a wear and tear part then fair enough.
They also told me the hinge on driver door has failed and I have to pay £257. No - it should be covered under warranty I said.
I am going to cancel my warranty and service plan after I have got the NoX sensor replaced. The £110 a month is better in the bank. Take my car to a Mercedes specialist for servicing and issues. It is clear to see here that the dealers just want to cream as much money as they can out of people.
Yes I should know what these dealers are like as this is my third Mercedes and I have had three Lexus, a Jag XF and BMW from main dealers.
I have owned my 2017 W213 E220d for nearly three years now and I am very happy with it. Its a very smooth car with lots of kit.
I am much less happy with my local dealership who I will not name at this time.
When the one year approved used warranty ran out I bought the service plan and the warranty extension.
It went in for service a year ago and when the service was completed and I drove the car out of the dealership the yellow engine light was on.
It then went off for a while but came on again so the next day I rang the dealers to say the engine light had come on.
They asked me to bring the car in to the dealers and it would cost me £192 for diagnostics check.
I asked them how they could justify this when I have never seen that light on in two years of owning the car yet it comes on straight after being in for service. Anyway after much arguing I left it and just covered the light with a piece of tape as it was annoying to see.
Cue one year and my car is in for service at the moment. I told them about the issue and that I am not paying for any diagnostics check as I suspect the NoX sensor is faulty or the dealer have done something amiss during the service.
Service has been done and they said the NoX sensor is faulty (what a surprise) and said it is £700 but they would replace the part as a gesture of goodwill.
But they did say the part was on order so I would have to bring the car in and they also reported that all my brake pads and disks need replacing at a cost of approx £1000. I am suspecting they are using the NoX sensor replacement of a way of getting me to commit to having all my brake pads/disks replaced at the same time.
I am waiting until I get my NoX sensor replaced before doing anything.
I did tell the dealers that I have an extended warranty and service plan with Mercedes and they said they hadn't realised this. I told them they should know this and it should be on their system. They said "no it's a separate company that deal with the warranty". I told them to stop spinning this yarn. They have told me this before on last service when they tried to charge me for another issue that is covered by warranty.
I told them my warranty letter is on official Mercedes letter headed paper exactly the same as all my other correspondence and the direct debit from my account says "MERCEDES BENZ CARS" for the warranty so this "its another company" line doesn't wash with me.
The gripe I have is being told I need to pay £192 + vat for a diagnostics check when it is 99.9% certain it is something they did when they serviced the car. I have seen plenty of posts about these NoX sensor failures so why could Mercedes not have said "lets check the sensor is not faulty and if it is it is covered under your warranty". No they couldn't be bothered doing that - they just wanted to charge me for a diagnostics check.
This diagnostics fee is pure nonsense to me. If the car has a fault, the car has a fault ! Because a warning light is displayed its a fault ! Diagnose the fault and replace the part under warranty ! If its a wear and tear part then fair enough.
They also told me the hinge on driver door has failed and I have to pay £257. No - it should be covered under warranty I said.
I am going to cancel my warranty and service plan after I have got the NoX sensor replaced. The £110 a month is better in the bank. Take my car to a Mercedes specialist for servicing and issues. It is clear to see here that the dealers just want to cream as much money as they can out of people.
Yes I should know what these dealers are like as this is my third Mercedes and I have had three Lexus, a Jag XF and BMW from main dealers.