Viagogo

stewslash

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Here goes! , i recently sold two guns n roses tickets on viagogo as i couldn't attend the gig.
I originally bought the tickets from viagogo and actually made a loss on the deal due to their "booking fee's" but i couldn't attend due the health reasons.
It's now been 3 weeks since the gig and i haven't received any payment from them , and they are not responding to any emails .
They state that they process payment 5-8 days after the gig takes place , that have one phone number that won't allow you to speak to a human without the right order id

Where do i go from here i've been emailing them for two weeks with no response ?
 

Headhurts

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Wow!

Never seen such bad reviews, I'm sorry to say it seems you are screwed but I hope I'm wrong.


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219

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Here goes! , i recently sold two guns n roses tickets on viagogo as i couldn't attend the gig.
I originally bought the tickets from viagogo and actually made a loss on the deal due to their "booking fee's" but i couldn't attend due the health reasons.
It's now been 3 weeks since the gig and i haven't received any payment from them , and they are not responding to any emails .
They state that they process payment 5-8 days after the gig takes place , that have one phone number that won't allow you to speak to a human without the right order id

Where do i go from here i've been emailing them for two weeks with no response ?

I had never heard of them before , and going by the reviews in the link , glad I've never dealt with them .

Depending on the amount involved , but presuming you have email trails showing their agreement to purchase tickets from you , and proof of posting etc . You could as a last resort raise a small claims action against them , or just use money claim online .

https://www.moneyclaim.gov.uk/web/mcol/welcome

https://www.gov.uk/make-court-claim-for-money/overview
 
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markjay

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Wife bought tickets from viagogo on a couple of occasions and we had no problem with them.... I don't think they are dishonest, perhaps just disorganised? You may need to pester them a bit but I'm sure you'll get your money. Have you tried calling them on the phone?
 

addbuyer

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Wow Just type 'Director of Viagogo' into google and the first page is full of horror
 
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stewslash

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Some good advise here thanks.
It's so infuriating because the is no way of actually speaking to anyone in viagogo about the issue , i am owed £240 for the tickets so i am not letting this go [emoji35]
 

markjay

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Have you tried calling their customer services on 020-3137-6080 ?
 
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stewslash

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A little update i've had a response after a month , they apologise and assure me my payment is " being processed "
time will tell! .
 

Alps

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In laws bought some tickets, tickets never turned up, they received a refund about a month later, communication was offshore and rubbish, there was no trial of past communications.

Id avoid using them and pay a little more somewhere else.

in laws missed out on the concert they paid to go to.
 

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