A very common and very expensive problem = £900ish. It is a dashboard out job. The blend flap (plastic) gears have broken. Each time you turn on the ignition the flaps will attempt to register their position by the gears turning. When they break! What you hear is that process as the gears now cannot register and the flaps are being driven over the broken teeth. You could just leave alone, many do. The issue is the noise and the possibility that your heating/AC will not direct as you set it to. So you could (if unlucky) have freezing air blowing on your face all day. Also when you try to sell it....You guessed it. Whats that clicking sound I hear?