My car was out of warranty on 26th September 2017.
I had it serviced on 30th October and car was returned with an advisory "O/S/F Spring Link squeal when turning, further diag. required (due: 30/01/2018) - £156"
On handover, the advisory was pointed out but without much explanation and I was stupid enough not to push for more information.
Yesterday the squeal became audible to me for the first time, not that loud but clearly heard with the window down & when steering wheel turned.
Is it acceptable that a ball joint wears out after only 21,000 miles on a three year old car?
I am waiting for a price from Mercedes Southampton, it seems that the £156 is just for them to carry out a more detailed diagnosis. That seems a bit steep or will it require more that putting on a ramp & levering the joint to check for play?
Not happy, (again).
Just had a call back, £590.94 plus whatever the diagnosis costs.
Positively miserable now!
They say there may be grounds for a goodwill gesture from Mercedes but I will see what Indy Garage Pentangle MB in Southampton say.
I had it serviced on 30th October and car was returned with an advisory "O/S/F Spring Link squeal when turning, further diag. required (due: 30/01/2018) - £156"
On handover, the advisory was pointed out but without much explanation and I was stupid enough not to push for more information.
Yesterday the squeal became audible to me for the first time, not that loud but clearly heard with the window down & when steering wheel turned.
Is it acceptable that a ball joint wears out after only 21,000 miles on a three year old car?
I am waiting for a price from Mercedes Southampton, it seems that the £156 is just for them to carry out a more detailed diagnosis. That seems a bit steep or will it require more that putting on a ramp & levering the joint to check for play?
Not happy, (again).
Just had a call back, £590.94 plus whatever the diagnosis costs.
Positively miserable now!
They say there may be grounds for a goodwill gesture from Mercedes but I will see what Indy Garage Pentangle MB in Southampton say.