W205 garage warranty issue

[striker20018]

The main battery on my W205 coupe needs replaced. I noticed that the start stop has been yellow since I bought it 4 weeks ago. I bought from a garage down south (but live in Scotland). A local garage diagnosed the battery is on its way out and the garage I bought from has agreed to replace it. However, they’ve bought from Euro Car parts and have asked me to collect, they’re expecting me to pay someone to fit it. Is this reasonable? Or should they be covering the cost of that too?

 

[markjay]

It's a tough one. In principle, they should be paying for everything, including installation. In reality, batteries are consumable parts, and you'll be getting a brand new one with warranty (at least one year, possibly longer), and the fitting isn't expensive... personally, I'd try to get the seller to pay for installation, but if they refuse then I wouldn't kick-up a fuss and just pay someone to install it and consider myself lucky to have a new battery...

 

[ALFAitalia]

Or fit it yourself for nowt?

 

[DSM10000]

The main battery on my W205 coupe needs replaced. I noticed that the start stop has been yellow since I bought it 4 weeks ago. I bought from a garage down south (but live in Scotland). A local garage diagnosed the battery is on its way out and the garage I bought from has agreed to replace it. However, they’ve bought from Euro Car parts and have asked me to collect, they’re expecting me to pay someone to fit it. Is this reasonable? Or should they be covering the cost of that too?

Batteries do not normally get covered under warranty on used vehicles so I would just accept the new battery and either fit it yourself or pay someone to fit it.

 

[KillerHERTZ]

Or fit it yourself for nowt?

Theres even a HOW TO video in the How To section of the forum which I made a couple of years ago.

Very simple to do yourself.

 

[DSM10000]

The main battery on my W205 coupe needs replaced. I noticed that the start stop has been yellow since I bought it 4 weeks ago. I bought from a garage down south (but live in Scotland). A local garage diagnosed the battery is on its way out and the garage I bought from has agreed to replace it. However, they’ve bought from Euro Car parts and have asked me to collect, they’re expecting me to pay someone to fit it. Is this reasonable? Or should they be covering the cost of that too?

Batteries do not normally get covered under warranty on used vehicles so I would just accept the new battery and either fit it yourself or pay someone to fit it.

Theres even a HOW TO video in the How To section of the forum which I made a couple of years ago.

Very simple to do yourself.

As above.

The dealer could have refused to pay for it as it was functioning when you collected the car and it has worked for a month after.

 

[Mickyh7]

Don't look a gift horse in the mouth!
Take their offer.
Personally I would just pay for installation.
If you do it yourself, you'll never be able to claim on a warranty.
They'll just say you did it wrong.
I usually expect to pay for decent tyres as well, as they usually come with Ditchfinders on, I always add £5-600 on the cost for that.

 

[Bobby Dazzler]

The main battery on my W205 coupe needs replaced. I noticed that the start stop has been yellow since I bought it 4 weeks ago. I bought from a garage down south (but live in Scotland). A local garage diagnosed the battery is on its way out and the garage I bought from has agreed to replace it. However, they’ve bought from Euro Car parts and have asked me to collect, they’re expecting me to pay someone to fit it. Is this reasonable? Or should they be covering the cost of that too?

It’s not being replaced under warranty, if it was then it would be fitted at the cost of the warranty provider.

This is being replaced as you are entitled to it as part of your rights under the consumer right act, and that means the dealer themselves are paying. They’re just trying it on, and trying to reduce the cost to them by supplying it but not paying for installation.

It’s your call whether you accept it or ask that they cover the cost of installation. Your consumer rights mean that they should meet the cost of installation.

 

[KennyN]

Does the battery need to be registered to the car ?

If so , it will probably cost you an hours labour.

Having said that at least they are forking out for a new battery as they are not normally covered by a warranty.

IMHO , take the battery and get it fitted by the garage that diagnosed the original was failing or DIY.

K

 

[colinallcars]

The main battery on my W205 coupe needs replaced. I noticed that the start stop has been yellow since I bought it 4 weeks ago. I bought from a garage down south (but live in Scotland). A local garage diagnosed the battery is on its way out and the garage I bought from has agreed to replace it. However, they’ve bought from Euro Car parts and have asked me to collect, they’re expecting me to pay someone to fit it. Is this reasonable? Or should they be covering the cost of that too?

Euro Car Parts offer a fitting service, can you ask the dealer to cover that? Would make it a one stop shop.

 

[oldguy57]

It’s not being replaced under warranty, if it was then it would be fitted at the cost of the warranty provider.

This is being replaced as you are entitled to it as part of your rights under the consumer right act, and that means the dealer themselves are paying. They’re just trying it on, and trying to reduce the cost to them by supplying it but not paying for installation.

It’s your call whether you accept it or ask that they cover the cost of installation. Your consumer rights mean that they should meet the cost of installation.

Exactly. The car has been sold with a fault and consumer law applies, nothing to do with warranty. I'm not sure but I recall that the same Act says that you have to return the car to the dealer for repairs at your own cost if it comes to it (if you collected it from them) which is impractal in these circs. I'd be grabbing the free battery and fitting it myself - not worth any further hassle.

 

[DSM10000]

Exactly. The car has been sold with a fault and consumer law applies, nothing to do with warranty. I'm not sure but I recall that the same Act says that you have to return the car to the dealer for repairs at your own cost if it comes to it (if you collected it from them) which is impractal in these circs. I'd be grabbing the free battery and fitting it myself - not worth any further hassle.

It's not that straightforward.

Exactly. The car has been sold with a fault and consumer law applies, nothing to do with warranty. I'm not sure but I recall that the same Act says that you have to return the car to the dealer for repairs at your own cost if it comes to it (if you collected it from them) which is impractal in these circs. I'd be grabbing the free battery and fitting it myself - not worth any further hassle.

It's not that straightforward.

From the legislation :

If there is a problem with the car, you may be entitled to a repair, replacement, or refund. However, there are some exceptions, including:

• You were told about the fault when you bought the car and understood what it meant.
• You inspected the car and should have noticed the problem.
• You caused the fault.
• 
  
• 
  
• The fault is normal wear and tear.
  
  It could be argued that this is wear and tear, also, didn't the OP mention that the Stop /Start wasn't working at the time they drove it and bought it?
  

 

[oldguy57]

It's not that straightforward.

It's not that straightforward.

From the legislation :

If there is a problem with the car, you may be entitled to a repair, replacement, or refund. However, there are some exceptions, including:

• You were told about the fault when you bought the car and understood what it meant.
• You inspected the car and should have noticed the problem.
• You caused the fault.
• 
  
• 
  
• The fault is normal wear and tear.
  
  It could be argued that this is wear and tear, also, didn't the OP mention that the Stop /Start wasn't working at the time they drove it and bought it?

I think it is straightforward - the car was sold with a fault. The op was not clear when he noticed the fault - driving it on the way home perhaps? Presumably if it was present at the time of viewing/test driving he would have raised this with the dealer who may or may not have dismissed the issue. He has been offered a replacement battery and as I said above I'd be happy with that.

 

[DSM10000]

I think it is straightforward - the car was sold with a fault. The op was not clear when he noticed the fault - driving it on the way home perhaps? Presumably if it was present at the time of viewing/test driving he would have raised this with the dealer who may or may not have dismissed the issue. He has been offered a replacement battery and as I said above I'd be happy with that.

The car started and drove back to Scotland.

Batteries can fail at any time but was working when purchased and, as stated, they are wear and tear items. The dealer is offering goodwill in this case.