jjlucas76
New Member
- Joined
- Jan 30, 2017
- Messages
- 5
- Location
- London
- Car
- Audi A1 (2012-2014), Audi A5 (2014-2017), Mercedes E-Class 220d Estate (2017-Current)
hi I am the owner of a 2017 E-Class estate w213 bought new from Mercedes Croydon. Recently a family member made me notice the paint on the bonnet has cracks. I have contacted the dealership and got put through Fastlane Paint & Body (FPB) - Apparently Mercedes in Croydon uses them for any bodywork related issues. I was expecting the car to be collected, but none of it happened. FPB told me over the phone that Mercedes doesn’t want to collect the car and I would need to drop it to the dealer on a day where a FPB is also on-site (they don’t work at the weekend). I would say very poor service from Mercedes as i would need to take a day off to bring the car in. FPB agreed to have some pictures sent to understand the issue and they got back to me with the following: I have looked at the images closely with my Mercedes colleague and, based on what we can see, it does not look like a Warranty issue but rather an outside influence such a burning ember/firework/or chemical which may have splashed on to it.We are happy to give you an rough estimate to repaint the bonnet of the car which will be approximately £1,700 plus VAT. This includes blends to the adjacent panels for colour matching. If you wish to go through you insurance to pay for this repair, please supply me with a claim reference number and we can get it authorised and booked in asap.
To say the least i am really shocked and disappointed as the car did not get vandalised or accidentally touched by fireworks , fire or chemicals. to me this is the result of a bad paint job instead, as the paint bubbled up and cracked because of the heat of the engine.
i have checked everywhere and the car is mint , with only the bonnet showing the cracks.
i really do not know what to do right now as the lease of the car finishes in march 2020 and i’m very inclined to ring the finance department and do a VT.
i feel like i should not pay or claim on my insurance for a poor quality job by Mercedes’s assembly line. i might be wrong but that’s my feeling.
please let me know your thoughts on this as you might have more experience than me, or perhaps came across a similar issue before.
below the same pictures i sent to FPB.
cheers
To say the least i am really shocked and disappointed as the car did not get vandalised or accidentally touched by fireworks , fire or chemicals. to me this is the result of a bad paint job instead, as the paint bubbled up and cracked because of the heat of the engine.
i have checked everywhere and the car is mint , with only the bonnet showing the cracks.
i really do not know what to do right now as the lease of the car finishes in march 2020 and i’m very inclined to ring the finance department and do a VT.
i feel like i should not pay or claim on my insurance for a poor quality job by Mercedes’s assembly line. i might be wrong but that’s my feeling.
please let me know your thoughts on this as you might have more experience than me, or perhaps came across a similar issue before.
below the same pictures i sent to FPB.
cheers
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