jacksona
Active Member
- Joined
- Jul 19, 2009
- Messages
- 198
- Location
- Derbyshire
- Car
- 2014 SL 350 AMG Sport, Cavansite Blue, Porcelain Leather
All,
Just wanted to post a warning about an Ebay Shop called SatNavDirect.
I recently purchased what was advertised as a genuine Becker Map Pilot with latest maps to go in my SLK.
It was fine when I received it, but I plugged it into my PC, using the Becker Content Manager software, to see if it needed any updates. It asked me if I wanted to update the Firmware, which I said yes to. After about 5 minutes of waiting, the screen went red, and informed me that there was a problem with the unit.
As I hadn't purchased the unit from MB, I contacted Becker direct, who were very helpful. Eventually, they suggested I send the unit back to them to have the Firmware properly reinstalled.
I have this morning received the unit back, with a letter, which reads:
"Enclosed you will receive the Becker Map Pilot that was sent to us. We cannot help you. The device sent to us is a manipulated device. This is the reason for the issues you have with the unit. The device is manipulated in a way that it can log on with a wrong device number and so the illegally installed maps can be used. In the case of manipulated devices we reject any service. In this case we will not take legal action."
I've raised a case with Ebay, and the seller has just responded with:
"HI Becker unit was illegally instaled maps? Really sorry about that but we are reseller company. We buy all becker units from Germany big amount and sell. We are not make any updates or something. You can return back to as and we will make full refund. Let me know please."
I'll send it back for a refund, but wanted to share, so that others don't get stung...
Adam.
Just wanted to post a warning about an Ebay Shop called SatNavDirect.
I recently purchased what was advertised as a genuine Becker Map Pilot with latest maps to go in my SLK.
It was fine when I received it, but I plugged it into my PC, using the Becker Content Manager software, to see if it needed any updates. It asked me if I wanted to update the Firmware, which I said yes to. After about 5 minutes of waiting, the screen went red, and informed me that there was a problem with the unit.
As I hadn't purchased the unit from MB, I contacted Becker direct, who were very helpful. Eventually, they suggested I send the unit back to them to have the Firmware properly reinstalled.
I have this morning received the unit back, with a letter, which reads:
"Enclosed you will receive the Becker Map Pilot that was sent to us. We cannot help you. The device sent to us is a manipulated device. This is the reason for the issues you have with the unit. The device is manipulated in a way that it can log on with a wrong device number and so the illegally installed maps can be used. In the case of manipulated devices we reject any service. In this case we will not take legal action."
I've raised a case with Ebay, and the seller has just responded with:
"HI Becker unit was illegally instaled maps? Really sorry about that but we are reseller company. We buy all becker units from Germany big amount and sell. We are not make any updates or something. You can return back to as and we will make full refund. Let me know please."
I'll send it back for a refund, but wanted to share, so that others don't get stung...
Adam.