Warranty said it needs full service history in order to be valid

[Alex1987]

Hi there


I have just purchased an SLK250. The water pump went on the car and Mercedes Benz paid for 75%(very unfortunate I know!). The other 25% I went to claim on the warranty of the car. They requested full service history documents, the 1st service is all fine. The second one is a few weeks past the due date and hasn't used Mercedes parts and the third service was due in May.

I purchased the car in June and the service indicator had been reset and stated no service due for 13000 miles! So I believe I have been mislead slightly!

Any advice on what to do? I really want it to be still covered by warranty simply for a piece of mind! Perhaps I thought get it serviced idependently with mercedes parts and backdate the service by 2 months? Then for the 2014 service add some part numbers onto the bill? I know this is dishonest however, these extended warranties do not tell us this and use this as a means to not pay!

Any advice would be greatly appreciated!

 

[nick mercedes]

The dealer who sold you the car needs to cough up if you've just bought it and there's something wrong with it surely?

 

[geraldrobins]

Don't do anything fraudulent.
Is it an MB warranty. I don't think services have to be carried out by main dealers anymore just BSI approved workshops.
No reputable workshop is going to backdate records in my opinion.
Have it serviced straightaway its only 2 months late.

 

[TAIPAN320]

Hi

1) where did you buy from, MB franchise, or Indy? I guess not private as you have warranty.
2) sometimes these warranty's aren't work the paper they are printed on tbh, and will leap through any loop hole available to avoid paying out.
3 ) Full and up to date service history, using MB parts, is usually a prerequisite for any claim to be processed by these people, and even if that is in order there are still many hurdles to jump before they agree to pay.
3) if you are within 3 months of purchase, then regardless of any independent warranty, you have protection under the sale of goods act, and you have a statutory guarantee too. Check the finite details if appropriate, but I have used this to my advantage in the past. Some dealers will never willingly advertise or tell you that this 3 month period exists.

 

[geraldrobins]

The dealer who sold you the car needs to cough up if you've just bought it and there's something wrong with it surely?

And was it advertised as having a full service history, if so then a fraudulent sale.

 

[fatboy88]

I had an issue like this but mine was because a service wasn't done when it should have been.

Was it a main dealer you brought it off

 

[johnsco]

Perhaps I thought get it serviced idependently with mercedes parts and backdate the service by 2 months? Then for the 2014 service add some part numbers onto the bill? I know this is dishonest ...

Any advice would be greatly appreciated!

My advice would be ... If you are going to do something dishonest (and that's up to you) - Don't advertise the fact on a forum like this !!