kay7
Active Member
Today I had the most horrible phone ever. I always talk calm on the phone and rarely I raise my voice to anyone.
Back in december I was looking at 2010 Summer Holidays and said to myself: i'll take my family in the summer someplace warm. Looked at some online travel agencies and decided to book from Travel Republic: 2 Adults, 1 Child, half board, flights, 4* to Tenerife for £910-1 week.
had my email confirmation within minutes and everything was ok.
Last week they called me and said there is a problem with my tickets...well, pricing went up to £1170. I said fine, paid the extra amount.
Today they called me again and told me : * Your payment couldn't be processed due to some technical fault to our server and you must send a cheque ASAP*. OH!. Right. ( this was around 9.45am )
Checked online banking and ...voila... 04.05.2010 12.34 Paid Out £260 Travel Republic.
Had a shock ! Called the bank and yeah, money gone. Called Travel Republic and after explaining the problem , the lady on the phone told me : *Sir, I cannot do anything to help you now. We cannot find your payment in the system.* Damn!
One of my best friends works for Mastercard UK as IT antifrauds manager and asked him to trace the money. Money aid yo Travel Republic, of course. I have real proof from Mastercard UK.
After 9 hours of hell and shouting decided to get my money back and I did. I don-t have time for legal action as british law is crap.
I'm warning other people as well. Please! Avoid Travel Republic ! They-re a bunch of silly kids with no respect for customers.
Found reviews online about them and I was right. Same problem with OT Beach. So far found around 12 UK Travel Agencies.
Be aware!
Back in december I was looking at 2010 Summer Holidays and said to myself: i'll take my family in the summer someplace warm. Looked at some online travel agencies and decided to book from Travel Republic: 2 Adults, 1 Child, half board, flights, 4* to Tenerife for £910-1 week.
had my email confirmation within minutes and everything was ok.
Last week they called me and said there is a problem with my tickets...well, pricing went up to £1170. I said fine, paid the extra amount.
Today they called me again and told me : * Your payment couldn't be processed due to some technical fault to our server and you must send a cheque ASAP*. OH!. Right. ( this was around 9.45am )
Checked online banking and ...voila... 04.05.2010 12.34 Paid Out £260 Travel Republic.
Had a shock ! Called the bank and yeah, money gone. Called Travel Republic and after explaining the problem , the lady on the phone told me : *Sir, I cannot do anything to help you now. We cannot find your payment in the system.* Damn!
One of my best friends works for Mastercard UK as IT antifrauds manager and asked him to trace the money. Money aid yo Travel Republic, of course. I have real proof from Mastercard UK.
After 9 hours of hell and shouting decided to get my money back and I did. I don-t have time for legal action as british law is crap.
I'm warning other people as well. Please! Avoid Travel Republic ! They-re a bunch of silly kids with no respect for customers.
Found reviews online about them and I was right. Same problem with OT Beach. So far found around 12 UK Travel Agencies.
Be aware!