OP
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amwebby
MB Enthusiast
My point is I never authorised the work, in fact I explicity told them not to spend time on it.
What is the warranty period on a MB battery
television
Hardcore MB Enthusiast
Stick to your guns,, I have never been able to win on every job , and some go pear shaped, they are not losing 6 x £110 pounds an hour, they are losing yes, they just have to pay the engineers wage in this case and they have not picked up the £600 that they had hoped for
OP
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amwebby
MB Enthusiast
I fully intend to stick to my guns. I never authorised this work, end of story. Once I had pointed this out to the MB service representative he was appropriately flustered. We'll see what he comes back with.
It may help to only talk with the same Service Advisor from this point on, preferably the one you told NOT to spend time on the car.
All this sounds like typical Dealer activities. I really hate them!! My earlier post was totally sarcastic in the hope that if I typed it out, then it wouldn't actually happen. But unfortunately it has.
It sounds like you have had the appropriate conversations before they went ahead and worked on your car, so I'm sure you'll have a successful outcome here.
Good luck.
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OP
OP
amwebby
MB Enthusiast
So it's your fault!
You other advice was spot on. I've just spoken to him. They have traced the drain to either the driver's seat controller or door controller. They've got another CL in there which is totally stripped down so they're going to try those units in my car to identify which one.
I have agreed a cap of three hours labour on all this investigative work up until the point they identify which controller is at fault. They've also agreed to supply a car for the weekend.
Now, what is the potential cost of either of those parts and how much labour is involved in fitting them?
Sorry mate, it was a typo!! I've just edited my last post. I meant to say that I hoped it *WOULDN'T* happen.
Is that three hours from now or, the first three hours of the 6 they already claim to have spent?
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amwebby
MB Enthusiast
The first three hours of the six. From the beginning up until the point they identify which controller is at fault I will pay no more than 3 hours labour at the discounted rate of £80 for owners of cars over six years old.
P.S I realised it was a typo, couldn't resist the dig. Sorry.
P.S I realised it was a typo, couldn't resist the dig. Sorry.
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So the remaining three hours and what ever futher hours spent from this point on will be paid for by them?
OP
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amwebby
MB Enthusiast
Up until the point they identify which controller is at fault. Then it is my decision whether to replace the controller at the price they quote me for parts and labour for that operation.
Can you not go to a good indy as you now have a good "ball park area" of where the problem is (going by the alleged "findings" from your Stealership thus far).
OP
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amwebby
MB Enthusiast
Given that it is going to cost me the same to identify exactly where the problem lies as it would have done if I had gone to a good independent that is exactly my plan.
Tomorrow or on Monday the dealer tells me the fault is one or other of the two modules. I ring my local independent for a quote, comapre the two and make my decision.
Tomorrow or on Monday the dealer tells me the fault is one or other of the two modules. I ring my local independent for a quote, comapre the two and make my decision.
OP
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amwebby
MB Enthusiast
Did I mention that I negotiate contracts for a living?
OP
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amwebby
MB Enthusiast
Update: 14:30 Monday April 14 2008
Dealer just phoned me to say they've located the fault, in the drivers side seat controller.
Now, I told them the only thing I was aware of that might be causing this drain, and so the only thing I had authorised them to look into, was the Easy Exit feature on the steering wheel, which has ceased working again and was not working the last time I had this battery drain.
I'm pretty sure the seat controller must also control the steering wheel. Can anyone confirm this?
Dealer just phoned me to say they've located the fault, in the drivers side seat controller.
Now, I told them the only thing I was aware of that might be causing this drain, and so the only thing I had authorised them to look into, was the Easy Exit feature on the steering wheel, which has ceased working again and was not working the last time I had this battery drain.
I'm pretty sure the seat controller must also control the steering wheel. Can anyone confirm this?
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television
Hardcore MB Enthusiast
Off the top of my head it is part of the same package, though saying this on the 04 car the "memories for front seats, door mirrors and steering wheel" became standard and are listed on one line and sentence.
As with many top end car when getting near to the end of the run they throw most things in.
OP
OP
amwebby
MB Enthusiast
They narrowed the fault down to either the drivers seat control module or the door control module, so those functions were separate on mine.
Drivers seat module nearly always has the relays for the steering adjust but i wouldn't like to say without looking first where the actual memory is since its controls in the door.
I'd bet the problem is the seat and not the door module here, in fact i see it so often when i get battery drain problems i am in the habit of checking them first followed by the SAM's
I'd bet the problem is the seat and not the door module here, in fact i see it so often when i get battery drain problems i am in the habit of checking them first followed by the SAM's
OP
OP
amwebby
MB Enthusiast
It is the seat. £240 for the unit plus an hour and a half to fit, does that sound right?
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