Cynical answer - to try to stop you using independents...
Tried to get a quote today for the next service on my C63. It's 4 years old, 30k miles. When I rang my local dealer, they adviced I use the website to check what was needed and get a quote, so that's what I did.
Here are all the things the website seems to have got wrong.
Recommends an A service (and doesn't give a choice), the car itself says next service is 'B5', and it's last service a year ago was an A.
Recommends changing transmission fluid at £414. Was already done last year (for a hell of a lot less money too). Service book reckons it's needed at 3 years or 30k miles. So they've used mileage for this and not checked whether it's already done.
Recommended air filter change at £80. Again service book says 3 years / 30k. Again, it was done last year.
Recommended spark plugs changed at £327. This one I agree with. Service book says 4 years / 40k. Interesting they've used age for this one though!
The previous service was at a Mercedes dealer. Surely if they're going to automate deciding what is needed, the system should query that service database to make an informed decision? If I didn't question it, I could be spending £500 on stuff that's already been done.
Think I'll be giving the independent a ring in the morning, see what they say.
Tried to get a quote today for the next service on my C63. It's 4 years old, 30k miles. When I rang my local dealer, they adviced I use the website to check what was needed and get a quote, so that's what I did.
Here are all the things the website seems to have got wrong.
Recommends an A service (and doesn't give a choice), the car itself says next service is 'B5', and it's last service a year ago was an A.
Recommends changing transmission fluid at £414. Was already done last year (for a hell of a lot less money too). Service book reckons it's needed at 3 years or 30k miles. So they've used mileage for this and not checked whether it's already done.
Recommended air filter change at £80. Again service book says 3 years / 30k. Again, it was done last year.
Recommended spark plugs changed at £327. This one I agree with. Service book says 4 years / 40k. Interesting they've used age for this one though!
The previous service was at a Mercedes dealer. Surely if they're going to automate deciding what is needed, the system should query that service database to make an informed decision? If I didn't question it, I could be spending £500 on stuff that's already been done.
Think I'll be giving the independent a ring in the morning, see what they say.